Meta launches AI support hub for Facebook and Instagram after admitting past failures
Meta rolled out a centralized support hub for Facebook and Instagram, acknowledging its previous support systems haven't met expectations. The new hub features an AI support assistant to help with account recovery and security issues, with Meta claiming AI has reduced account hacks by over 30% globally. However, users continue to report automated account terminations without human oversight, with some resorting to small claims court to resolve issues.