AI-Driven Transformation to Add 33.9 Million Jobs to India's Workforce by 2028

AI to Drive Significant Job Growth in India

A new report commissioned by ServiceNow, an AI platform for business transformation, predicts that India's workforce will grow by 33.89 million jobs by 2028, largely driven by AI and emerging technologies 1

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. This growth is expected to increase India's total workforce from 423.73 million in 2023 to 457.62 million by 2028 2

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Sector-Wise Job Creation

The retail sector is projected to lead this employment surge, requiring an additional 6.96 million workers. Other sectors expected to see significant job growth include:

• Manufacturing: 1.50 million jobs
• Education: 0.84 million jobs
• Healthcare: 0.80 million jobs 3

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Tech Jobs on the Rise

The report highlights that 2.73 million new technology jobs will be created by 2028. Key roles experiencing high demand include:

1. Software Application Developers: 109,700 new positions
2. Systems Software Developers: 48,800 new jobs
3. Data Engineers: 48,500 new jobs
4. Web Developers: 48,500 new roles
5. Data Analysts: 47,800 new positions
6. Software Testers: 45,300 new roles 1

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Impact of AI on Job Roles

The study also examined how emerging technologies, particularly AI, will impact various tech roles:

• Systems Administrators will see the largest shift, with 6.9 hours of their weekly tasks automated or augmented by emerging technologies.
• AI Systems Engineers will benefit significantly from generative AI, with AI technologies contributing to half of the total tech impact on this role.
• Implementation Consultants could save 1.9 hours per week as AI takes over repetitive tasks 2

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Preparing for the AI-Driven Future

To harness this growth potential, companies and policymakers are urged to focus on upskilling the workforce. ServiceNow's 'RiseUp with ServiceNow' program aims to train one million individuals in high-demand digital competencies worldwide by 2024. In India, 97,695 individuals have already gained skills on the company's AI platform within the last 12 months 3

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Sumeet Mathur, SVP and Managing Director of ServiceNow India Technology and Business Center, emphasized the importance of AI in job creation, stating, "AI will be a key catalyst for job creation across India's growth engines, particularly in roles requiring advanced technical skills." 4

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As India positions itself as a leader in the global tech economy, this AI-driven transformation presents both challenges and opportunities for its workforce and economy.