Anthropic launches AI Interviewer tool to collect user feedback on how people actually use AI

Anthropic Introduces Interviewer Tool to Understand AI Usage

Anthropoic has launched a novel Interviewer tool designed to collect user feedback on AI through conversational interviews rather than traditional surveys. The Interviewer chatbot, built on the Claude language model, conducts real-time, adaptive conversations lasting 10 to 15 minutes with participants 1

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. The San Francisco-based AI firm announced the research pilot program on Thursday, making it available through Claude for a week-long public trial 3

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The tool represents a shift in how companies gather user data and understand AI usage and sentiments. "Millions of people now use AI every day. As a company developing AI systems, we want to know how and why they're doing so, and how it affects them," Anthropic stated, emphasizing that understanding people's interactions with AI ranks among the great sociological questions of our time 1

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. Questions posed during interviews explore what users ideally want AI's help with and whether certain AI developments might contradict their values 2

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How the Interviewer Chatbot Experience Works

The Interviewer tool operates through three distinct phases: planning, interviewing, and analysis. During planning, the system creates an interview framework using a system prompt that poses consistent research questions while accommodating individual nuances 1

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. Human researchers then refine the questions and conversation flow crafted by the AI 3

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In the interviewing phase, Claude follows best practices to conduct conversations at scale, adapting dynamically based on participant responses. The chatbot experience acknowledges answers, builds upon them with follow-up questions, and double-checks understanding to ensure accuracy 1

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. During analysis, human researchers collaborate with Claude to examine transcripts, identify emerging themes, and cluster responses, with researchers adding context and judgment to produce final reports 4

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Early Findings Reveal Mixed Sentiments on AI

Before launching the public pilot, Anthropic tested the Interviewer tool with 1,250 professionals, including 1,000 from general occupations, 125 from scientific fields like chemistry and physics, and 125 creative professionals such as writers and artists [3](https://dataconomy.com/2025/12/05/anthropic-lThe results revealed predominantly positive views: 86% of professionals believe AI saves them time, and 65% expressed satisfaction with AI's role in their work 1

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However, job identity concerns emerged among specific groups. Creative professionals and scientific professionals voiced apprehension about data security and potential loss of control if AI becomes excessively integrated into workflows 4

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. Overall, 55% expressed concerns about AI's impact on their future, and 25% worried about setting boundaries for AI use 1

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. Some participants expressed hesitation about trusting AI for critical tasks like scientific research design, citing accuracy issues 3

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AI Augmentation Versus Automation in Workflows

The survey data highlighted two distinct patterns: AI augmentation, where humans and AI collaborate, versus automation, where AI handles tasks independently. Approximately 65% of respondents described their AI use as augmentative, while 35% characterized it as automation 3

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. This preference suggests most professionals view AI as a collaborative tool for routine or time-consuming work, allowing them to focus on higher-level creative or oversight responsibilities rather than as a replacement .

The findings align with recent productivity enhancements studies from Google regarding AI adoption among working professionals. Anthropic's societal impacts team is pushing forward with more social science research to understand how AI affects people 2

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. The company plans to analyze participant insights anonymously and publish results in a future report, contributing to broader understanding of trust in AI and its integration into daily life 1

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