Forefront Global Logistics deploys Descartes TMS to build AI-powered freight brokerage

Forefront Global Logistics Selects Descartes Systems Group Platform

Chicago-based Forefront Global Logistics has implemented the Descartes Systems Group transportation management suite to transform its operations into an AI-powered digital freight brokerage 1

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. The freight brokerage, which serves domestic and international supply chains across multiple industries, replaced its previous transportation management system with Descartes' integrated technology stack to automate freight operations and strengthen carrier security processes 2

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Integrated Platform Drives Workflow Automation

The implementation combines several components to manage end-to-end brokerage workflows. Forefront Global Logistics now uses Descartes Aljex for workflow automation, Descartes MacroPoint for shipment visibility and carrier network access, MacroPoint OpsForce for AI-driven shipment tracking and exception handling, and MyCarrierPortal for carrier vetting and onboarding 1

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. This unified platform integrates transportation execution, visibility, AI automation, and carrier verification functions to manage workflows from order entry and carrier selection through dispatch and communications.

AI Agents Enable Scalable Growth Without Headcount Expansion

"By replacing our previous transportation management system with Descartes' integrated technology stack, we've been able to expand rapidly without proportionally increasing headcount," said Daniel Shirazi, FGL President and co-founder 1

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. The company leveraged Descartes' AI agents to automate routine shipment engagement, nearly eliminating manual check calls, increasing no-touch tracking, and improving shipment data quality. This automated shipment engagement has reduced fraud exposure for customers while enabling the freight brokerage to handle increased volume more efficiently 2

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Industry Shift Toward AI-Enabled Operating Platforms

Andrew Wimer, Associate General Manager of Transportation Management at Descartes, noted that freight brokers are increasingly adopting AI-enabled operating platforms rather than disconnected transportation tools 1

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. This trend matters to logistics service providers seeking competitive advantages through technology that delivers both operational efficiency and improved customer service. Forefront Global Logistics provides logistics and transportation solutions across food and beverage, consumer and retail, health and pharmaceutical, automotive, technology, industrial, energy, and aerospace sectors. The adoption signals how AI automation is becoming essential for freight brokerages to compete effectively while managing costs and maintaining service quality in an increasingly complex supply chain environment.