Hexaware Launches Zero Friction Enterprise Framework to Bundle AI Services Across Operations

Hexaware Introduces Unified Delivery Framework for Enterprise AI

Hexaware Technologies launched the Zero Friction Enterprise, a unified delivery framework that consolidates the company's AI services across modernization and cybersecurity, engineering, operations, quality, and enterprise software1

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. The framework addresses operational inefficiencies that accumulate within large technology estates, where aging code, security exposure, delayed delivery, operational noise, late-surfacing defects, and software dependency collectively erode an enterprise's ability to respond and adapt1

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R. Srikrishna, CEO and Executive Director at Hexaware, stated, "Our vision is to help every customer become a Zero Friction Enterprise. That begins with understanding each customer closely enough for them to feel like they are our only customer. We can then identify the constraints slowing progress across their business and technology estate and address them with the right combination of AI, expertise, and judgment"2

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Six Pillars Target Specific Enterprise Friction Points

The Zero Friction Enterprise framework operates through six distinct pillars, each designed to drive specific friction points to zero. Zero Vulnerability delivers zero-trust, identity-first cybersecurity that helps enterprises identify and contain threats earlier2

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. Zero Tech Debt focuses on modernization that reduces technical debt and accelerates change across technology estates3

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Zero Backlog provides AI-native engineering that moves teams from requirements through build, test, and release stages1

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. Zero Defects implements AI-led quality engineering that catches issues earlier and reduces rework throughout the development cycle2

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. Zero Tickets offers AI-led operations designed to anticipate and resolve incidents before they reach users3

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Zero License represents agent-built capability that helps enterprises own more business logic and reduce dependence on per-seat enterprise software licenses. Hexaware previously launched Zero License as a standalone offering in February, positioning agentic AI as a replacement for software-as-a-service workflows in healthcare, insurance, banking, manufacturing, and utilities1

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Infinite Trust Foundation Enables Secure AI Deployment

Underpinning the six pillars is Infinite Trust, a foundational layer spanning data readiness and governance, security, and observability2

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. Hexaware positions this layer as the precondition for running AI across an estate at scale, creating the conditions for AI to operate securely, responsibly, and at enterprise scale1

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The framework's premise challenges the traditional approach where companies attack constraints through separate programs run by separate teams. Instead, treating operational inefficiencies as one connected system produces better results than fixing them individually1

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Zerovity AI Delivery Platform Coordinates Across Silos

Delivery runs through the Zerovity AI delivery platform, Hexaware's AI delivery layer for governed coordination across the estate2

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. The platform coordinates migration, modernization, agentic software development, AIOps, release, cloud operations, and enterprise software workflows through a single view of areas that normally operate in silos1

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Siddharth Dhar, President and Global Head of Digital IT Operations and AI at Hexaware, explained, "AI now gives enterprises a connected view across infrastructure, operations, engineering, service, and business workflows. With an agentic cognitive layer on top, clients gain one command center through which intelligence and improvements can be applied across the system"3

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Rapid Product Development Supports Framework Launch

The framework arrives following rapid product expansion at Hexaware. The company launched the Agentverse agent platform and a set of AI-powered software development lifecycle tools earlier this year1

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. Srikrishna noted in the company's second-quarter results that its AI labs are launching a new offering every month1

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Headquartered in Navi Mumbai, Hexaware listed on the National Stock Exchange of India in February 2025 after five years off the public markets. Carlyle Group has held a majority stake since 2021, with headcount reaching 34,506 at the end of June1

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. The Zero Friction Enterprise framework aims to help enterprises achieve what the company calls Infinite Momentum by turning zero friction into sustained competitive advantage2

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