Hexaware Launches Zero Friction Enterprise Framework to Bundle AI Services Across Operations

Hexaware bundles its AI services under a Zero Friction Enterprise framework

Hexaware bundles its AI services under a Zero Friction Enterprise framework Hexaware Technologies Ltd. today introduced the Zero Friction Enterprise, a delivery framework that folds the information technology services company's modernization, cybersecurity, engineering, operations, quality and enterprise software practices into a single offering aimed at the drag that builds up inside large technology estates. The argument behind it is one of accumulation. Aging code, security exposure, delayed delivery, operational noise, defects that surface late and dependence on third-party software are each manageable in isolation. Taken together, Hexaware argues, they erode an enterprise's ability to respond and adapt at all. Companies typically attack those constraints through separate programs run by separate teams, according to Hexaware. The framework's premise is that treating them as one connected system produces better results than fixing them one at a time. Six pillars sit under the framework, each named for the thing it is meant to drive to zero. Zero Vulnerability covers zero-trust, identity-first security. Zero Tech Debt covers modernization. Zero Backlog is artificial intelligence-native engineering that carries teams from requirements through build, test and release. Zero Defects is AI-led quality engineering, Zero Tickets is AI-led operations meant to resolve incidents before users notice them, and Zero License is agent-built capability intended to cut enterprise reliance on per-seat software licenses. Zero License is the one customers have already seen. Hexaware launched it as a standalone offering in February, pitching agentic AI as a replacement for software-as-a-service workflows in healthcare, insurance, banking, manufacturing and utilities. Underneath the pillars is a layer the company calls Infinite Trust, spanning data readiness, security, governance and observability, which Hexaware positions as the precondition for running AI across an estate at scale. Delivery runs through Zerovity, Hexaware's AI delivery layer. It coordinates migration, modernization, agentic software development, AIOps, release, cloud operations and enterprise workflows through a single view of areas that normally sit in silos. "Our vision is to help every customer become a Zero Friction Enterprise," said R. Srikrishna, chief executive and executive director of Hexaware. "That begins with understanding each customer closely enough for them to feel like they are our only customer. We can then identify the constraints slowing progress across their business and technology estate and address them with the right combination of AI, expertise, and judgment." Siddharth Dhar, president and global head of digital IT operations and AI, said AI now gives enterprises a connected view across infrastructure, operations, engineering, service and business workflows, with an agentic layer on top giving clients "one command center" for applying improvements across the system. The framework arrives on the back of a rapid product increase. Hexaware launched the Agentverse agent platform and a set of AI-powered software development lifecycle tools earlier this year, and Srikrishna said in the company's second-quarter results that its AI labs are launching a new offering every month. Hexaware is headquartered in Navi Mumbai. The company listed on the National Stock Exchange of India in February 2025 after five years off the public markets. Carlyle Group Inc. has held a majority stake since 2021. Headcount stood at 34,506 at the end of June.

Hexaware drives Infinite Momentum with the Zero Friction Enterprise

Introduces the Zero Friction Enterprise to Close the Gap Between Where Organizations Are and Their North Star Hexaware Technologies today introduced the Zero Friction Enterprise, a delivery framework designed to address the operational and technological resistance that slows performance across the enterprise estate. Friction often builds where it is difficult to see early: in aging code, security exposure, delayed delivery, operational noise, late-surfacing defects, and software dependency. Individually manageable, these constraints can collectively reduce an enterprise's ability to respond, adapt, and innovate. The Zero Friction Enterprise unites Hexaware capabilities across modernization, cybersecurity, engineering, operations, quality, and enterprise software. By addressing friction across the estate as one connected system, the framework helps enterprises advance toward their North Star with greater speed, clarity, and control. "Our vision is to help every customer become a Zero Friction Enterprise," said R. Srikrishna, CEO & Executive Director, Hexaware. "That begins with understanding each customer closely enough for them to feel like they are our only customer. We can then identify the constraints slowing progress across their business and technology estate and address them with the right combination of AI, expertise, and judgment." The Pillars of the Zero Friction Enterprise * Zero Vulnerability: Zero-trust, identity-first cybersecurity that helps enterprises identify and contain threats earlier * Zero Tech Debt: Modernization that reduces technical debt and accelerates change * Zero Backlog: AI-native engineering that moves teams from requirements through build, test, and release * Zero Defects: AI-led quality engineering that catches issues earlier and reduces rework * Zero Tickets: AI-led operations that anticipate and resolve incidents before they reach users * Zero License: Agent-built capability that helps enterprises own more business logic and reduce dependence on per-seat software Underpinning these pillars is Infinite Trust, a foundational layer spanning data readiness, security, and governance and observability, creating the conditions for AI to operate securely, responsibly, and at enterprise scale. How Hexaware Delivers Zero Friction Hexaware's AI-led, human-intelligence-perfected delivery model is anchored by Zerovity™, its AI delivery layer for governed coordination across the estate. From migration and modernization to agentic software development, AIOps, release, cloud operations, and enterprise workflows, Zerovity™ creates a single pane across areas that often operate in silos. "AI now gives enterprises a connected view across infrastructure, operations, engineering, service, and business workflows," said Siddharth Dhar, President & Global Head, Digital IT Operations & AI, Hexaware. "With an agentic cognitive layer on top, clients gain one command center through which intelligence and improvements can be applied across the system." The Zero Friction Enterprise gives clients a unified way to address constraints often handled through separate initiatives, helping them focus on core priorities and turn zero friction into infinite momentum.

Hexaware Helps Enterprises Achieve Infinite Momentum by Removing Friction Across the Estate

Introduces the Zero Friction Enterprise to Close the Gap Between Where Organizations Are and Their North Star Hexaware Technologies today introduced the Zero Friction Enterprise, a delivery framework designed to address the operational and technological resistance that slows performance across the enterprise estate. Friction often builds where it is difficult to see early: in aging code, security exposure, delayed delivery, operational noise, late-surfacing defects, and software dependency. Individually manageable, these constraints can collectively reduce an enterprise's ability to respond, adapt, and innovate. The Zero Friction Enterprise unites Hexaware capabilities across modernization, cybersecurity, engineering, operations, quality, and enterprise software. By addressing friction across the estate as one connected system, the framework helps enterprises advance toward their North Star with greater speed, clarity, and control. "Our vision is to help every customer become a Zero Friction Enterprise," said R. Srikrishna, CEO & Executive Director, Hexaware. "That begins with understanding each customer closely enough for them to feel like they are our only customer. We can then identify the constraints slowing progress across their business and technology estate and address them with the right combination of AI, expertise, and judgment." The Pillars of the Zero Friction Enterprise * Zero Vulnerability: Zero-trust, identity-first cybersecurity that helps enterprises identify and contain threats earlier * Zero Tech Debt: Modernization that reduces technical debt and accelerates change * Zero Backlog: AI-native engineering that moves teams from requirements through build, test, and release * Zero Defects: AI-led quality engineering that catches issues earlier and reduces rework * Zero Tickets: AI-led operations that anticipate and resolve incidents before they reach users * Zero License: Agent-built capability that helps enterprises own more business logic and reduce dependence on per-seat software Underpinning these pillars is Infinite Trust, a foundational layer spanning data readiness, security, and governance and observability, creating the conditions for AI to operate securely, responsibly, and at enterprise scale. How Hexaware Delivers Zero Friction Hexaware's AI-led, human-intelligence-perfected delivery model is anchored by Zerovity™, its AI delivery layer for governed coordination across the estate. From migration and modernization to agentic software development, AIOps, release, cloud operations, and enterprise workflows, Zerovity™ creates a single pane across areas that often operate in silos. "AI now gives enterprises a connected view across infrastructure, operations, engineering, service, and business workflows," said Siddharth Dhar, President & Global Head, Digital IT Operations & AI, Hexaware. "With an agentic cognitive layer on top, clients gain one command center through which intelligence and improvements can be applied across the system." The Zero Friction Enterprise gives clients a unified way to address constraints often handled through separate initiatives, helping them focus on core priorities and turn zero friction into infinite momentum.