Infosys and Citizens Expand Strategic Collaboration for AI-Driven Banking Transformation

Infosys and Citizens expand collaboration for AI-driven transformation

Infosys, a global digital services and consulting company, has announced an expanded strategic collaboration with Citizens, a major US financial institution. The partnership will focus on leveraging Infosys's expertise in AI, cloud, and automation to further Citizens' digital transformation. The expanded collaboration aims to utilize AI and cloud technologies to create highly personalized customer experiences, improve operational resilience, and foster an ecosystem of FinTech and hyperscaler collaborations. Citizens will utilize Infosys for AI, cloud and automation. hireEZ and Talroo partner to streamline frontline and skilled trades hiring Over the past five years, the two companies have collaborated on several initiatives, including: Infosys highlighted its "Infosys Topaz" AI expertise as a key component of the expanded collaboration. The companies stated their aim is to redefine possibilities in banking.

Infosys Announces Expansion of Strategic Collaboration with Citizens to Propel AI-led Transformation

To help accelerate innovation, drive market leadership and better serve customers Infosys (NSE, BSE, NYSE: INFY), a global leader in next-generation digital services and consulting today announced the expansion of its long-standing strategic collaboration with Citizens, (NYSE: CFG), one of the oldest and largest financial institutions in the US. Citizens will leverage Infosys' deep domain expertise in financial services and its innovative technologies, including AI, cloud, and automation to develop cloud native domain platforms and achieve data center exit. This AI-enabled transformation will also foster an ecosystem of valuable FinTech and hyperscaler collaborations, delivering hyper-personalized AI-powered customer experiences, and enhancing operational resilience and stability. Over the last five years, Citizens and Infosys have achieved significant milestones: developed and implemented a comprehensive strategy and blueprint in domain centric platforms, established a robust data lake, developed enterprise APIs, reached 90 percent in test automation, successfully migrated critical workloads to the cloud while maintaining operational resilience, and rationalized applications and tools. Michael Ruttledge, Chief Information Officer, Citizens Financial Group, said, "Infosys has been a key strategic collaborator in Citizens' next-gen transformation program for the last five years. Together, we have not only modernized our technology landscape with domain-centric, cloud native platforms but also built a foundation for future growth aligned with Citizens' north star technology vision without losing focus on resiliency and stability." Dennis Gada, EVP and Global Head of Banking and Financial Services, Infosys, said, "We are excited to strengthen our collaboration with Citizens by leveraging our AI expertise with Infosys Topaz, to advance their transformation objectives and business growth. As we transition to an AI-first world, this collaboration aspires to redefine the possibilities in banking, combining the strengths of both Infosys and Citizens in banking and technology." About Infosys Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses, and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.