Infosys and Citizens Expand Strategic Collaboration for AI-Driven Banking Transformation

Infosys and Citizens Expand Strategic Partnership

Infosys, a global leader in digital services and consulting, has announced an expansion of its strategic collaboration with Citizens, one of the oldest and largest financial institutions in the United States. This partnership aims to accelerate innovation, drive market leadership, and enhance customer service through AI-led transformation 1

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Leveraging AI and Cloud Technologies

The expanded collaboration will focus on utilizing Infosys's expertise in AI, cloud, and automation to further Citizens' digital transformation. Key aspects of this partnership include:

1. Developing cloud-native domain platforms
2. Achieving data center exit
3. Fostering an ecosystem of FinTech and hyperscaler collaborations
4. Delivering hyper-personalized AI-powered customer experiences
5. Enhancing operational resilience and stability 2

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Infosys will leverage its "Infosys Topaz" AI expertise as a crucial component of this expanded collaboration, aiming to redefine possibilities in banking 1

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Past Achievements and Future Goals

Over the past five years, Citizens and Infosys have achieved significant milestones in their partnership:

1. Developed and implemented a comprehensive strategy for domain-centric platforms
2. Established a robust data lake
3. Developed enterprise APIs
4. Reached 90 percent in test automation
5. Successfully migrated critical workloads to the cloud
6. Rationalized applications and tools 2

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Leadership Perspectives

Michael Ruttledge, Chief Information Officer at Citizens Financial Group, emphasized the importance of this collaboration, stating, "Infosys has been a key strategic collaborator in Citizens' next-gen transformation program for the last five years. Together, we have not only modernized our technology landscape with domain-centric, cloud native platforms but also built a foundation for future growth" 2

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Dennis Gada, EVP and Global Head of Banking and Financial Services at Infosys, expressed excitement about strengthening the collaboration, particularly in leveraging AI expertise with Infosys Topaz. He noted, "As we transition to an AI-first world, this collaboration aspires to redefine the possibilities in banking, combining the strengths of both Infosys and Citizens in banking and technology" 2

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Infosys: A Global Leader in Digital Transformation

Infosys, with over 300,000 employees worldwide, has been at the forefront of digital transformation for more than four decades. The company operates in over 56 countries, helping clients navigate their digital journey powered by cloud and AI. Infosys is committed to being a well-governed, environmentally sustainable organization that fosters diverse talent in an inclusive workplace 2

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This expanded collaboration between Infosys and Citizens represents a significant step forward in the application of AI and cloud technologies in the banking sector, potentially setting new standards for customer experience and operational efficiency in financial services.