Infosys GlobalFoundries collaboration expands with AI-led managed IT services for operations

Infosys GlobalFoundries Collaboration Enters New Phase with AI Focus

Infosys has announced an expanded multi-year collaboration with GlobalFoundries, marking a strategic shift in how the semiconductor manufacturer manages its enterprise technology infrastructure1

1

. The Infosys GlobalFoundries collaboration reinforces Infosys' position in delivering AI-led managed IT services for complex, mission-critical environments within the semiconductor industry2

2

. This partnership builds on Infosys' proven track record as an incumbent technology provider while leveraging its semiconductor domain expertise to drive an AI-driven transformation of IT operations.

Comprehensive Managed Services Model Takes Shape

Through this engagement, Infosys will manage GlobalFoundries' end-to-end application and infrastructure management, along with data and service desk operations across the enterprise IT landscape1

1

. The transition represents a fundamental shift from externally supported IT operations to a true managed services model that prioritizes automation and continuous optimization. GlobalFoundries selected Infosys based on its established relationship and deep understanding of semiconductor manufacturing requirements, which demand high levels of reliability and uptime.

AI-Powered IT Operations Drive Efficiency Goals

Vishal Mehra, Chief Information Officer at GlobalFoundries, emphasized that the renewed collaboration marks a significant step in the company's journey to modernize IT operations and achieve higher levels of efficiency, resilience, and user experience1

1

. As a leading global semiconductor manufacturer, GlobalFoundries is committed to advancing its digital transformation goals to drive greater reliability and value. The partnership equips teams with next-generation capabilities designed to accelerate this transformation journey.

From Reactive to Predictive Service Delivery

Anand Swaminathan, EVP and Global Industry Leader for Communications, Media & Technology at Infosys, outlined how the company will combine deep domain expertise with AI capabilities and an outcome-based operating model1

1

. The approach aims to help GlobalFoundries reduce incidents, improve end-user experiences, and sustainably lower total cost of ownership over the long term. Infosys plans to unlock AI value at scale, playing a central role in driving intelligent operations that transition from reactive IT management to predictive and autonomous service delivery.

What This Means for Enterprise IT Strategy

This expanded partnership signals a broader industry trend where semiconductor manufacturers recognize the need for sophisticated, AI-driven IT infrastructure to support increasingly complex manufacturing environments. For GlobalFoundries, the move addresses the growing demands of modern chip fabrication, which requires seamless integration between operational technology and information technology systems. The collaboration also positions both companies to explore how AI-led managed services can deliver measurable improvements in system reliability and operational efficiency, potentially setting benchmarks for similar engagements across the semiconductor sector. As organizations face pressure to optimize costs while maintaining service quality, the shift toward predictive and autonomous IT operations may become a competitive necessity rather than an optional upgrade.