Mukesh Bansal's Nurix AI acquires Verloop to build end-to-end conversational AI platform

Mukesh Bansal-led Nurix AI acquires Verloop to expand enterprise offerings

Founded in 2024, Nurix develops AI software for enterprises to automate customer support and other business processes. Through this deal, Verloop's chat automation technology and customer base of more than 20 million will be added to Nurix's existing voice AI platform. Myntra and Cult.fit founder Mukesh Bansal-led Nurix AI has acquired conversational AI firm Verloop as it looks to strengthen its voice and chat offerings for businesses in India and the Middle East. However, the companies did not disclose the financial details of the transaction. Founded in 2024, Nurix develops AI software for enterprises to automate customer support and other business processes. Through this deal, Verloop's chat automation technology and customer base of more than 20 million will be added to Nurix's existing voice AI platform. "This acquisition will expand our footprint by four times. We have been focussed a little more on voice AI. But when enterprises look at AI for customer engagement, they want an end-to-end platform. Verloop's chat product, its customer base, and its expertise in languages such as Arabic are important additions to our stack," Bansal told ET. The combined entity plans to offer enterprises AI tools across both voice and chat channels, targeting businesses that are looking to automate customer interactions and operational workflows. Verloop founder Gaurav Singh will become part of Nurix AI's leadership team and work on product strategy and enterprise business. "Over the last decade we've learned that enterprises don't struggle to understand the possibilities of AI, but they struggle to deploy it reliably at scale. Together with Nurix AI, we have exactly the kind of agentic platform we believe the market needs, and can dramatically accelerate how quickly enterprises adopt autonomous AI across the customer lifecycle," Singh said in a statement. While Bansal did not reveal details of its FY26 numbers, he said, "The combined entity will now be just over $10 million ARR (annual run rate)." Nurix already has customers in the US, Middle East, and India and through this acquisition, it will deepen its presence in the Middle East and Asia Pacific region. Nurix AI was incubated in Bansal's startup incubator Meraki Labs and raised one of the largest seed rounds of $27.5 million from Accel, Prosus, and Silicon Valley fund General Catalyst in 2024.

Nurix AI to Acquire Verloop.io, Expanding Conversational AI Platform Across Voice and Chat

The acquisition strengthens Nurix's enterprise AI agent business with Verloop.io's AI conversational deployment expertise, to create the broadest enterprise AI platform and accelerate AI adoption across India, the Middle East and beyond. Nurix AI today announced the acquisition of Verloop.io, one of India's leading enterprise conversational AI companies, expanding its conversational AI capabilities across voice and chat for businesses in India and the Middle East. The acquisition builds on NuPlay, Nurix's flagship voice AI platform for customer engagement, and adds Verloop.io's chat automation expertise and regional customer base. Verloop.io currently powers more than 20 million+ customer interactions every month., with particular relevance for sectors aligned with Nurix's focus, including financial services and retail. With this acquisition, Nurix AI and Verloop.io are uniquely positioned to help enterprises production-grade AI agents across voice, chat and emerging AI-native channels, delivering measurable business outcomes at scale. Nurix, founded by serial entrepreneur Mukesh Bansal, builds AI agents that help enterprises automate complex workflows and drive measurable business outcomes. Backed by General Catalyst, Accel and Prosus, the company has focused on helping enterprises move beyond AI pilots to production-grade deployments that improve efficiency, reliability and operational performance. "AI is becoming a core operating layer for enterprises, but its value will be measured by real business outcomes, not pilots," said Mukesh Bansal, Founder and CEO of Nurix AI. "Acquiring Verloop.io strengthens our ability to help enterprises move from experimentation to measurable ROI. Their expertise in chat automation, combined with Nurix's work in voice AI, gives us a stronger platform to automate workflows across key customer touchpoints." Founded by Gaurav Singh, Verloop.io built its business around helping enterprises automate customer conversations across digital channels across banking, fintech, retail and telecommunications. As part of Nurix AI, Verloop.io's team and operations will support the company's expansion across chat-led customer engagement use cases, particularly in markets where messaging-first interactions are central to how businesses serve customers. As part of the transaction, Gaurav Singh will join Nurix AI as part of the company's leadership team, helping shape product strategy, enterprise go-to-market and the next generation of AI agents. "Over the last decade we've learned that enterprises don't struggle to understand the possibilities of AI, but they struggle to deploy it reliably at scale. Together with Nurix AI, we have exactly the kind of agentic platform we believe the market needs, and together we can dramatically accelerate how quickly enterprises adopt autonomous AI across the customer lifecycle.", said Gaurav. The acquisition expands Nurix's ability to support enterprises that need AI agents across both synchronous voice interactions and asynchronous chat-led journeys.