Automation Anywhere Acquires Boost.ai to Expand Customer-Facing Voice AI Capabilities

Automation Anywhere Expands Voice AI Through Boost.ai Acquisition

Automation Anywhere entered a definitive agreement to acquire Boost.ai from Nordic Capital, a move that positions the enterprise agentic automation firm to deliver comprehensive conversational AI capabilities across customer and employee touchpoints1

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. The transaction, expected to close in Q4 2026 subject to regulatory approvals, represents another significant step toward the company's autonomous enterprise vision, where business functions operate up to 80% autonomously or with AI assistance2

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This acquisition follows Automation Anywhere's purchase of Aisera in late 2025, which integrated enterprise knowledge and automated employee service capabilities into its platform1

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. With Boost.ai, the company aims to complete what it calls the "Conversation-to-Outcome Loop," where AI can handle customer and employee requests from initial contact through middle- and back-office execution2

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Strategic Fit in Regulated Industries

Boost.ai serves hundreds of customer organizations with particular strength in Europe and regulated industries including financial services, telecommunications, and insurance1

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. This customer base aligns closely with Automation Anywhere's thousands of global customers operating in similarly complex industries. The platform supports more than 36 languages and maintains security measures aligned with GDPR and HIPAA requirements, backed by an independent SOC 2 report2

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Boost.ai's hybrid architecture combines natural language understanding (NLU) with generative AI and agentic AI, achieving a 90%+ resolution rate in production deployments2

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. Gartner has recognized the company in its Magic Quadrant for Conversational AI Platforms for four consecutive years, citing strength in regulated industries and product strategy clarity2

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. Current customers include Nordea Bank Adp, Credit Union of Colorado, DNB Bank ASA, and Trading 2121

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Building the Autonomous Enterprise Vision

Mihir Shukla, CEO and Chairman of Automation Anywhere, emphasized the acquisition's role in unifying three critical business functions. "Every enterprise runs on three kinds of work: serving customers, supporting employees, and running the business. Most run in isolation," Shukla stated. "With Automation Anywhere and Boost.ai, we intend to be the leading offering to give every enterprise an autonomous operation that listens, decides, and acts across all three"1

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The combined platform will deliver voice, chat, and digital channel customer operations with AI agents, autonomous employee operations resolving requests across information technology, finance, and human resources, plus autonomous business operations for critical processes involving enterprise resource planning and customer relationship management applications1

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Voice AI Market Expansion

The acquisition positions Automation Anywhere strategically within the expanding voice AI market. Astute Analytica estimates the market at $3 billion in 2025, projected to grow to $45.1 billion by 2035, with customer support automation accounting for the largest share1

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. Boost.ai maintains more than 650 deployments, approximately 600 live AI agents, and has supported over 150 million automated conversations1

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Jerry Haywood, CEO of Boost.ai, highlighted the enterprise-scale capabilities: "Boost.ai's deep expertise in regulated industries has proven that conversational and voice AI can operate at enterprise scale with the reliability, compliance, and governance that regulated industries require"1

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Reimagining Work Around Outcomes

Ankur Kothari, co-founder and Chief Operating Officer of Automation Anywhere, framed the strategic shift: "The real transformation from AI will come when enterprises stop measuring agents and start redesigning how work gets done around outcomes"1

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. This philosophy underpins the Conversation-to-Outcome Loop, where AI understands intent and context, reasons within company rules, coordinates agents and systems, then executes work across connected enterprise applications to deliver complete outcomes2

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Automation Anywhere reported strong AI momentum in Q2 FY27 results, with AI bookings comprising nearly 70% of new and upsell bookings over the past six quarters2

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. The Boost.ai acquisition builds on this growth trajectory, creating what the company positions as the market's most complete offering for AI-driven conversations to end-to-end outcomes across customer service, employee support, and business operations.