OpenAI Expands ChatGPT Access: Now Available via Phone Calls and WhatsApp

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OpenAI introduces new ways to access ChatGPT through phone calls and WhatsApp, aiming to make AI more accessible to a broader audience, including those without smartphones or reliable internet connections.

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OpenAI Introduces Phone and WhatsApp Access for ChatGPT

In a move to broaden the accessibility of artificial intelligence, OpenAI has launched new features allowing users to interact with ChatGPT via phone calls and WhatsApp. This expansion aims to reach users without smartphones or reliable internet connections, marking a significant step in the company's mission to make AI more inclusive 1.

Phone Call Feature

Users in the United States can now dial 1-800-CHATGPT (1-800-242-8478) to engage with ChatGPT through voice conversations. This service offers a 15-minute free calling period per month, after which the call automatically terminates 2. The phone service utilizes a simplified version of ChatGPT, focusing on basic functionality such as answering questions and translating sentences 3.

WhatsApp Integration

Simultaneously, OpenAI has integrated ChatGPT with WhatsApp, catering to users who prefer text-based interactions. This service is available globally, allowing users to message the same number (1-800-242-8478) to interact with ChatGPT 4. The WhatsApp version offers a more basic experience compared to the official ChatGPT app but provides access without requiring a separate account.

Limitations and Future Enhancements

Both the phone and WhatsApp services have usage limitations. The phone service is restricted to 15 minutes per month per phone number, while the WhatsApp integration has a daily usage cap 1. OpenAI has hinted at upcoming enhancements for the WhatsApp integration, including image analysis and web search capabilities 2.

Technology Behind the Features

The phone number service was created using the Realtime application programming interface, while the WhatsApp messaging feature is powered by the GPT-4o mini model integrated with the WhatsApp API 3. OpenAI has stated that call recordings will not be used to train its large language models 3.

Implications and Company Vision

Kevin Weil, OpenAI's Chief Product Officer, emphasized that these new features align with the company's mission to make artificial general intelligence beneficial and accessible to all of humanity 2. This expansion is part of OpenAI's "12 Days of OpenAI" event, which has included other announcements such as making ChatGPT Search publicly available for free and releasing its text-to-video generator Sora to the general public 5.

User Experience and Potential Impact

While these new access methods offer simplified versions of ChatGPT, they represent a significant step towards democratizing AI technology. The phone call feature, in particular, could be beneficial for travelers seeking instant information without using data or for those without access to advanced devices 2. As OpenAI continues to expand its reach, these innovations could play a crucial role in bridging the digital divide and making AI more accessible to diverse populations worldwide.

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