Salesforce CEO Marc Benioff declares AI agents will redefine enterprise software, not end it

'It's gonna be awesome': Salesforce CEO Marc Benioff has high hopes for using AI in its products, says 'it's impossible to describe what we're gonna be able to do for customers'

The AI era in software is only just beginning, Marc Benioff says * Salesforce CEO Marc Benioff extols effects of AI at work once again * Benioff hails efficiency gains, but also cost savings of using AI * Having AI agents and humans working together can take your company to the next level, Benioff says Salesforce CEO Marc Benioff has spoken out again on his vision of the future of AI in software, predicting that the technology will bring forward huge boosts in productivity and efficiency. Speaking on the All-In podcast, Benioff was unsurprisingly effusive in his praise of AI, particularly when combined with human workers, noting, "Everything's gonna be cheaper to make, it's more efficient." "I can do things that I just could not do before," he added. "I can go faster than ever before. I can implement my software and sell it at the same time. I can break through obstacles that I've had because I have coding agents and humans working together." "Unpredecented" effect Continuing on, Benioff noted that customers would see significant benefits from choosing Salesforce's AI-boosted tools and services, from CRM to Slack. "What I can do for our customers is unprecedented; it's impossible to describe what we're gonna be able to do for customers. It's gonna be awesome," Benioff noted. Benioff's bullish approach isn't too surprising, as he has been at the forefront of the fightback against the so-called "SaaSpocalypse" caused by the influx of AI into workplace software. In February 2026, Benioff noted how AI is actually making Salesforce's platform more valuable by acting as an operating system for AI agents - showing how the technology isn't killing software as the term suggests - merely rewriting it, much like it's rewriting job roles. "We've rebuilt Salesforce to become the operating system for the Agentic Enterprise, bringing humans and agents together on one trusted platform," Benioff said at the time. The theme of the "agentic enterprise" was announced by Benioff at the company's Dreamforce 2025 event in October of that year, marking a new focus for its AI efforts. "We want to connect with our customers in a brand new way...the rate and growth of innovation has been awesome," Benioff noted in his keynote at the event. With Dreamforce 2026 only a few months away, it will be interesting to see how Salesforce positions itself again, with the effects of AI growing stronger every day. Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds.

Salesforce CEO Marc Benioff Declares War On Traditional SaaS - Salesforce (NYSE:CRM)

"It's not the end of software," Benioff said. "It's the end of software that makes humans do all the work." That line may end up becoming one of the defining quotes of this earnings season, as AI agents increasingly replace human-driven workflows across enterprise software. Salesforce Is Betting On Autonomous Software Salesforce is no longer pitching AI as merely an add-on feature to existing software products. Nowadays, the company is framing AI agents as the next evolution of enterprise software itself. Benioff repeatedly described a future where AI agents autonomously handle customer service, lead qualification, workflow automation and internal collaboration. "Software that listens. Software that understands. Software that can actually do," he said. Salesforce's Agentforce platform now sits at the center of that strategy. It has already become an $800 million business, while Salesforce processed 28.6 trillion AI tokens during the quarter -- up 152% sequentially. Management also highlighted that Agentforce Sales autonomously worked 220,000 leads during the quarter, generating $42 million in pipeline. Meanwhile, Agentforce Service has already handled millions of customer support inquiries autonomously. Salesforce Thinks AI Agents Become The New Interface The broader implication of Benioff's comments is striking. For decades, enterprise software largely revolved around humans manually operating applications through dashboards, menus and workflows. Salesforce now appears to believe AI agents themselves become the primary interface. That vision extends beyond Salesforce applications into Slack, APIs and external systems. "In two years, there'll be more agents using Slack than people," Benioff predicted. Whether that prediction proves accurate or not, the company is clearly attempting to position itself at the center of what it calls the "agentic enterprise" era. And while Wall Street remains divided on how quickly AI agents will materially reshape enterprise software, Salesforce's earnings call made one thing very clear: Benioff believes the SaaS era is evolving into something far more autonomous. Market News and Data brought to you by Benzinga APIs To add Benzinga News as your preferred source on Google, click here.