Tech Mahindra and Microsoft deploy AI digital twin to transform telecom network operations

Tech Mahindra and Microsoft Unite for Telecom Network Modernization

Tech Mahindra has announced a strategic collaboration with Microsoft to advance telecom network modernization through an AI-driven 5G network digital twin solution 1

1

. The AI digital twin platform is specifically designed for medium and large-scale telecom operators managing complex, multi-vendor network environments, aiming to help communications service providers modernize network operations, enhance service performance, and accelerate the monetization of next-generation 5G capabilities 2

2

.

Shifting from Passive Monitoring to Active Intelligence

The solution marks a significant shift for telecom operators from traditional network simulation methods to cloud-scale digital twins that integrate real-time telemetry, semantic intelligence, and AI-driven automation 1

1

. By leveraging Microsoft Azure, Microsoft Fabric, and Azure Digital Twin services, the platform consolidates high-volume network telemetry into a real-time, AI-ready data platform capable of advanced simulation and predictive modeling 2

2

. This transforms digital twins from a visualization layer into an active decision-making platform capable of driving measurable business outcomes in live network environments.

Autonomous Decision-Making Through Agentic AI

The platform integrates Microsoft Foundry, Fabric IQ, and agentic AI frameworks to enable intelligent reasoning, autonomous decision-making, and closed-loop orchestration across network operations 2

2

. Alessandra Antonelli, Senior Global Director of Strategy at Microsoft, explained that the solution "brings real-time intelligence to even the most complex network environments," allowing operators to move from passive monitoring to active, intelligent decisioning with agentic AI that reasons, simulates, and acts across live network environments in real time 1

1

.

Accelerating Enterprise Service Monetization

The solution will enable telecom providers to accelerate enterprise-focused service monetization by supporting SLA-driven offerings such as network slicing and edge orchestration with enhanced service assurance and risk prediction capabilities 2

2

. The platform also supports data-driven decision-making across the network lifecycle, helping optimize infrastructure investments, improve asset utilization, and enhance governance while reducing operational overheads 1

1

.

Addressing Operational Complexity and Monetize 5G Capabilities

Amol Phadke, Chief Transformation Officer at Tech Mahindra, noted that as telecom networks evolve to support increasingly sophisticated services and enterprise use cases, operators face pressure to manage growing operational complexity while unlocking new sources of value from their infrastructure. Many continue to face challenges from reactive operational models, rising costs, and limited visibility into service performance, which can hinder scalability and the ability to monetize 5G capabilities 2

2

. The integration provides customers access to a secure technology ecosystem that supports faster deployment of scalable solutions, enhanced operational efficiency, and improved service quality . This partnership positions both companies to pursue deeper customer engagement, joint go-to-market initiatives, and accelerated innovation in AI-led telecom solutions.