Salesforce acquires Fin for $3.6 billion to accelerate AI customer service deployment
Salesforce is buying AI customer service platform Fin, formerly known as Intercom, for $3.6 billion to strengthen its Agentforce platform. Fin's AI agents resolve 76% of support requests without human intervention across channels like WhatsApp, Slack, and phone. The deal brings 30,000 customers and proprietary AI technology to Salesforce's enterprise arsenal.