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Using machine learning to shed light on how well the triage systems work
University of BergenOct 27 2025 A multinational collaboration at Eitri medical innovation center in Bergen, Norway, has used machine learning models to identify patient groups at risk of being mistreated. Doctors must make hard choices every day at the emergency department (often called the ED or
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Using AI to identify at-risk patient groups in emergency room triage systems
A multinational collaboration at Eitri medical innovation center in Bergen, Norway, has used machine learning models to identify patient groups at risk of being mistreated. Doctors must make hard choices every day at the emergency department (often called the ED or ER). They usually have a system
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A multinational research team in Norway has employed machine learning to evaluate and improve emergency department triage systems. The study reveals surprising insights about patient characteristics that influence triage decisions, challenging previous assumptions.

A groundbreaking study conducted by a multinational team of researchers at the Eitri medical innovation center in Bergen, Norway, has leveraged machine learning to shed new light on emergency department triage systems. The collaboration, which brought together experts from academic, industry, and medical sectors in Norway and Germany, aimed to identify patient groups at risk of being mistreated in emergency room settings
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.Dr. Sage Wyatt, the lead author from the Faculty of Medicine at the University of Bergen, emphasized the unique capabilities of machine learning in analyzing complex medical data. The study, published in the Journal of Medical Internet Research, employed advanced algorithms to simultaneously consider multiple factors impacting triage classification
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."In this setting, machine learning methods allowed us to consider the importance of many complex factors that impact triage classification simultaneously, providing more nuanced results than conventional methods," Dr. Wyatt explained
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.The research team utilized machine learning models to analyze emergency department data from Bergen and Trondheim, Norway. They focused on identifying cases of undertriage (patients given low priority who later died or were transferred to intensive care) and overtriage (patients given unnecessarily high priority)
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.One of the most striking findings was the challenge to previous assumptions about factors contributing to overtriage. While a previous study using conventional methods had suggested that age, particularly for patients under 18, was a significant factor in overtriage, the machine learning analysis painted a different picture
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The researchers employed a metric known as SHAP (SHapley Additive exPlanations) values, derived from game theory, to quantify the importance of various factors in predicting triage outcomes. This innovative approach revealed that clinical referral department and diagnostic codes were more significant factors associated with overtriage in the Bergen dataset, contrary to previous assumptions about age and gender
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.While the study found that incorrect triage was rare, affecting less than one percent of patients, the insights gained from this machine learning approach have significant implications for improving emergency department care and future research methodologies .
Dr. Wyatt emphasized the potential for AI to provide new perspectives in medical science, stating, "For optimal usage, appropriate methods must be tailored to the specific research context, and common pitfalls need to be avoided." She also called for further research into triage systems and new applications of machine learning methods, including the development of automated triage classification systems
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