Amdocs Enhances AI Capabilities with ConnectX and amAIz Platforms

Amdocs Revolutionizes Telecom Industry with AI-Powered Platforms

Amdocs, a leading provider of software and services to communications and media companies, has announced significant enhancements to its ConnectX and amAIz platforms, leveraging generative AI to transform the telecom industry 1

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ConnectX: Empowering Digital Brands

The ConnectX platform has received substantial updates, positioning Amdocs at the forefront of the MVNE (Mobile Virtual Network Enabler) and MVNO (Mobile Virtual Network Operator) market. These enhancements are designed to empower telecom and digital brands to accelerate their entry and success in new, dynamic markets 1

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Key features of ConnectX include:

• Expanded brand management
• Extensive data analytics
• Generative AI-powered smart agents

The platform's improvements aim to deliver faster time to value and market-aware offer innovation. With generative AI-enhanced processes, ConnectX customers can achieve:

• Improved net promoter scores (NPS)
• Reduced customer clicks to buy new services
• Rapid offer concept to launch in as little as five minutes

amAIz: Redefining Customer Engagement

Amdocs has also expanded its generative AI platform, amAIz, with innovative agentic AI capabilities. These new features are designed to redefine customer interaction for communications service providers (CSPs) 2

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Notable additions to amAIz include:

• GenAI Care and Sales Agents
• Seamless support and billing inquiry management
• Conversational selling capabilities

The platform leverages NVIDIA AI technologies to deliver immersive customer experiences with real-time interaction and visualization. Key integrations include:

• NVIDIA NIM microservices for speech-to-speech synthesis
• NVIDIA Riva for ultra-low latency speech recognition and translation
• NVIDIA ACE suite for interactive, lifelike avatars

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Industry Impact and Partnerships

Amdocs' AI-powered platforms are supported by a robust ecosystem of pre-integrated partners, offering customers unparalleled choices and flexibility. This ecosystem includes:

• Amazon Bedrock: Providing access to over 200 AI services
• AKKO: Offering bundled commerce, devices, and insurance solutions
• Ceratax: Delivering cloud-based taxation solutions

The platforms are designed to operate on a pay-as-you-go (PAYG) model, enabled by Amazon Web Services (AWS) 1

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Future Outlook

Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, emphasized the company's vision for a world connected by limitless digital experiences. He stated, "With our latest investments in ConnectX, we are committed to driving ubiquitous connectivity and a digital ecosystem that serves as a catalyst for the growth of brands" 1

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As Amdocs continues to innovate in the AI space, the company remains cautious about forward-looking statements, acknowledging potential risks such as macroeconomic conditions, market competition, and rapid technological shifts 1

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These advancements by Amdocs represent a significant step forward in the application of AI technologies within the telecommunications industry, promising to reshape customer engagement and service delivery in the coming years.