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Agent coordination is the missing piece in AI commerce -- new AWS and Visa blueprints target the gap
With some needed infrastructure now being developed for agentic commerce, enterprises will want to figure out how to participate in this new form of buying and selling. But it remains a fragmented Wild West with competing payment protocols, and it's unclear what enterprises need to do to
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Visa reckons agents are a good thing, but remember to lay down groundrules like you would with a kid when trusting AI with your money
How times change. According to Oliver Jenkyn, Group President of Global Markets at financial services giant Visa: For the first 20+ years of digital commerce, bots or agents were a bad thing and we were constantly trying to stop them. Now agents are showing up, and it's a good thing. As evidence
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Visa and AWS join forces on agentic commerce
This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Unveiled earlier this year, Visa Intelligent Commerce is the payment giant's platform for helping AI to find and buy. Now the technology is coming to the AWS
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Amazon and Visa Team to Boost Agentic Commerce | PYMNTS.com
By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions. To that end, the companies announced Monday (Dec. 1) the launch of a
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Visa is listing its Intelligent Commerce platform on AWS Marketplace, giving developers access to tools for building AI agents that can shop and pay autonomously. The partnership includes blueprints for travel booking agents and retail shopping agents, developed with Expedia Group and Intuit. The move addresses fragmentation in agentic commerce by providing standardized infrastructure for secure, tokenized transactions.
Visa has partnered with AWS to list its Visa Intelligent Commerce platform on the AWS Marketplace, marking a significant step toward standardizing agentic commerce infrastructure
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. The collaboration gives developers access to authentication, agentic tokenization, and data personalization tools needed to build AI agents capable of autonomous shopping and payments3
. According to Rubali Birwadker, senior vice president and global head of growth at Visa, the platform "enables AI agents to transact securely and contextually at scale"4
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Source: PYMNTS
The partnership addresses a critical gap in digital commerce. While AI agents promise to handle browsing, price comparison, and purchases on behalf of consumers, the ecosystem remains fragmented with competing payment protocols
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. Scott Mullins, AWS managing director of Worldwide Financial Services, told VentureBeat that listing the platform "makes payment capabilities accessible" while providing "pre-built frameworks and standardized infrastructure to eliminate major development barriers"1
.Visa and AWS will publish developer blueprints on the public Amazon Bedrock AgentCore repository, designed for multi-network agentic retail shopping, travel booking agents, and payment reconciliation
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. These blueprints are being developed in coordination with Expedia Group, Intuit, lastminute.com, and Eurostars Hotel Company1
. The reference architectures will "significantly reduce development time and complexity that anyone can use to create travel booking agents, retail shopping agents and B2B payment reconciliation agents," according to Mullins1
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Source: VentureBeat
The blueprints work with the Visa Intelligent Commerce MCP server and APIs, enabling secure and tokenized transactions managed through Amazon Bedrock AgentCore
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. Real-world commerce often requires multiple AI agents working together. The Travel Booking Agent blueprint, for instance, connects flight, hotel, car rental, and train providers to deliver complete journeys with integrated payments1
. This coordination capability is vital as enterprises need agents that can communicate while maintaining identity and security across different systems.Oliver Jenkyn, Group President of Global Markets at Visa, explained how the company's approach to agentic commerce has evolved: "For the first 20+ years of digital commerce, bots or agents were a bad thing and we were constantly trying to stop them. Now agents are showing up, and it's a good thing"
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. Speaking at the UBS Global Technology and AI Conference, Jenkyn outlined three critical elements for agentic commerce: loading authenticated credentials through tokenization, personalizing agents with transaction history and preferences, and setting spending limits and merchant category controls2
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Source: diginomica
The platform helps mask credit card details through tokenized digital credentials and lets companies set guidelines for agent transactions
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. Birwadker noted that "agentic commerce needs trust to move from intent to action; Visa Intelligent Commerce is designed to be the trust layer for the agent economy"4
. A recent Visa study of 1,000 US adults found that 47% have used an AI tool for at least one shopping task, with price comparison cited as the most compelling application for agentic commerce2
. However, 60% want better security and control mechanisms before fully embracing AI-driven transactions2
.Related Stories
The biggest stumbling block for enterprises experimenting with agentic commerce is the fragmentation of commerce systems, which creates integration challenges
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. The Visa Intelligent Commerce platform will be MCP-compatible, allowing enterprises to connect agents running on it to other agents across different systems1
. Through the platform, AWS customers can access authentication, agentic tokenization and data personalization tools that allow organizations to register and connect their agents to Visa's payment infrastructure1
.David Richardson, VP of AgentCore at AWS, stated that "through Amazon Bedrock AgentCore and Visa's secure agentic commerce APIs and MCP server in the AWS Marketplace, we are going to make it super simple for AWS customers to build and deploy agents and agent tools"
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. The collaboration provides reference architecture blueprints that enterprise developers, solution architects and software vendors can follow when building AI-powered payment workflows1
. As major AI companies like OpenAI, Perplexity, Google and Microsoft introduce features where autonomous agents can complete orders, merchants need to adapt quickly to make their products findable by AI systems4
. The infrastructure being built today will determine which enterprises can participate effectively in this shift toward agent-driven shopping.Summarized by
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