Coforge unveils Nexa Agentic AI Platform to accelerate intelligent insurance operations globally

Coforge Introduces AI-Powered Platform for Global Insurance Industry

Coforge has launched the Nexa Agentic AI Platform, marking a significant step forward in how the insurance industry deploys artificial intelligence to drive measurable business outcomes 1

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. The agentic AI platform for insurance is designed to help carriers extract greater value from existing insurance platforms while accelerating time-to-market without disrupting core systems. Shares of Coforge rose more than 2% to their day's high of Rs 1,495 on the BSE following the announcement, reflecting investor confidence in this strategic move 1

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Layering AI Orchestration Over Existing Infrastructure

Rather than forcing insurers to replace incumbent systems, the platform layers AI orchestration capabilities on top of existing infrastructure, combining Coforge's decades of platform and insurance industry expertise within the guardrails of leading platform providers 2

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. Built on the Coforge One AI platform, the Nexa Agentic AI Platform offers a marketplace of more than 30 insurance AI assets covering underwriting, claims, product development, customer service, and platform modernization 1

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. The modular and composable architecture allows insurers to deploy specific capabilities where impact is highest or adopt the full suite through an Insurance-in-a-Box model.

Purpose-Built for Diverse Insurance Segments

The platform is purpose-built for the global insurance market across Property & Casualty, Life & Annuities, Specialty insurance, as well as managing general agents and intermediaries . It incorporates human oversight through human-in-the-loop design, full auditability, and measurable outcomes to address regulatory and operational requirements 2

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. Rajeev Batra, Executive Vice President and Global Practice Head of Insurance at Coforge, emphasized that the platform brings together the company's AI engineering maturity and deep insurance domain expertise to help clients scale impact with confidence 2

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Six Flagship Orchestrators Driving Measurable Impact

The platform introduces six flagship orchestrators spanning the insurance value chain with concrete performance targets. The AI-enabled Submission Center centralizes broker submissions and orchestrates data extraction, validation, and prioritization, increasing underwriting capacity by more than 30% through reduced manual effort 1

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. The Agentic State Rollout Factory automates rates, forms, and filings across jurisdictions, enabling more than 25% faster realization of new revenue while strengthening compliance 2

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The AI-enabled Product Rollout Factory aims to accelerate product launches by 30% while improving quality and responsiveness to regulatory changes 1

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. For insurers looking to expand internationally, the Agentic AI Global Expansion capability provides a repeatable model for entering new markets without rebuilding configurations and regulatory frameworks for each geography 2

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Modernization and Claims Processing Enhancements

The Core Platform Modernization capability uses AI agents to decode legacy complexity, stabilize integrations, and automate regression testing, reducing total cost of ownership by more than 30% while accelerating modernization with minimal disruption 2

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. For claims processing, the Agentic Claims Triaging Center automates intake, triage, and routing while identifying fraud signals early, enabling more than 35% faster claims triaging and higher straight-through processing rates 1

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Strategic Focus on Insurance Personas and Future Intelligence

These capabilities are designed around key insurance stakeholders including brokers, underwriters, claims adjudicators, and customer service agents, ensuring AI augmentation aligns directly with day-to-day decision-making and operational efficiency 2

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. Looking ahead, Coforge plans to progressively integrate insurance knowledge graphs into the platform to enhance insurance-specific reasoning across submissions, policies, claims, and customer interactions 1

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. The Nexa Agentic AI Platform will serve as a cornerstone of Coforge's insurance go-to-market strategy, enabling clients to scale AI adoption while preserving existing technology investments and maintaining compliance with platform guardrails 2

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. For insurers navigating digital transformation, this approach offers a pathway to industrialize intelligent insurance operations without the risk and cost of wholesale system replacement.