Fireflies.ai Email Assistant Uses Meeting Context to Automate Inbox Management for 20M+ Users

Fireflies.ai launches Email Assistant, bringing the AI millions rely on for meetings to the inbox

Fireflies.ai today launched Email Assistant, an AI inbox assistant that can use context from both email threads and past meetings with the people on them to triage incoming mail, draft replies and follow up when conversations go quiet. It brings the AI that 20+ million people use to capture and understand their meetings into another major source of workplace overload: email. Microsoft's 2025 Work Trend Index Special Report found that the average worker gets 117 emails a day. 40% of people online at 6 a.m. are already checking email, and nearly a third are back at it by 10 p.m. When the day itself is packed with meetings, email becomes the work you squeeze in around everything else or catch up on at night. This becomes a part of what Microsoft has called the "infinite workday." Fireflies Email Assistant is built to change that. It connects to Gmail or Outlook, triages new emails as they land, drafts replies to the emails that need one and writes follow-ups when a thread goes quiet. By drawing on context from both email threads and past meetings, Email Assistant can surface information that may never have made it into the inbox. Fireflies does not use customer data to train its models, keeping email and meeting content private by design. "We've spent years helping millions of people stay on top of their meetings, and now we're bringing that same experience to email," said Krish Ramineni, CEO and co-founder of Fireflies.ai. "Most AI email tools start and stop in your inbox. Fireflies understands your entire workday. Our goal is to make Fireflies the work assistant that takes the grunt work out of your day, connecting context across the tools you use so work feels simpler, faster and more manageable." The move into the inbox is Fireflies' latest step in its expansion from AI Notetaker to AI Work Assistant. Fireflies now run across meetings, email, Slack, and CRM, capturing what happens on each and doing the work that follows: drafting the reply, flagging the at-risk deal, updating the record. Built for the teams drowning in email Email Assistant helps people with meeting-heavy days stay on top of email. When a prospect, candidate or customer follows up on something discussed in a previous meeting, Fireflies can surface that context and use it to draft a reply, without requiring users to reconstruct the conversation from memory. "It cuts out a lot of the repetitive drafting, helps me keep momentum, and the meeting context saves me from having to reconstruct the whole story myself," said Lee Werrell, CEO and Founder of Compliance Consultant, a Fireflies.ai customer for three years. What Email Assistant does * Auto Labels: New emails are triaged and labelled as they arrive, so priorities are clear at a glance. Existing email, workflows, and rules are never modified or deleted. * Auto Draft Replies: Replies are drafted using the thread plus past meetings with that person, in a voice set by custom Writing Instructions. Nothing sends without review. * Follow-Ups: When a sent email goes unanswered, a follow-up is drafted in the original thread after a configurable waiting period. * Daily Briefs: Insights and action items from email now appear alongside meetings and Slack in one daily overview. * AskFred: Ask in plain English to find an email, summarize a conversation, or pull every action item assigned this week, and get a draft dropped into the inbox. Meeting Prep, Tasks, and AI Skills will pull from email context in the coming months.

Fireflies.ai Email Assistant launched: Auto drafts, follow-ups and more

Fireflies.ai has been working for several years on transforming meetings into searchable notes and actions for more than 20 million people. However, it has recently turned its attention to a trickier matter - emails. The company announced the launch of Email Assistant, an artificial intelligence-powered tool that integrates with Gmail or Outlook and manages the boring part of email management, such as sorting, composing, and responding. This product is now available on all Fireflies' plans, even on the free one. Also read: Apple vs Epic Games explained: Six years of legal war ends with a 15% commission offer Why email, why now The premise is based on a statistic from Microsoft's 2025 Work Trend Index - the typical knowledge worker receives 117 emails per day. Some people start checking their inbox even before 6 AM and check out until after 10 PM, taking advantage of gaps between meeting schedules. The team behind Fireflies believes that the very same people who use it to keep tabs on their calls are overwhelmed by this exact amount of email, and that is its unique selling proposition. This is actually what makes Fireflies different from other solutions - not yet another plug-and-play inbox AI assistant. Because the platform already knows all about your meetings, it can draft an email reply for you by drawing upon the information from a call that hasn't been mentioned in the email conversation at all. What it actually does Also read: Gemini 3.7 Flash vs 3.6 Flash: Google's latest AI upgrade for coders It is quite a usual feature set for such an AI email layer, but all of it is held together by the common thread of context. The Auto Labels feature automatically categorizes new mail without affecting any existing rules or filters. The Auto Draft Replies use the content of the email thread along with your previous meetings with the particular correspondent and write them in the style set out by Custom Writing Instructions; nothing gets sent out automatically without checking first. If the previously sent email has not received a reply in the designated waiting period, then the system will create a Follow-Up in the same thread. The Daily Briefs now include not only meeting and Slack insights but also email insights. Moreover, AskFred - the Fireflies' natural language assistant - can help you find the relevant email or summarize the thread or take out the action items from there and add a draft email to your inbox. It looks like the features like Meeting Prep, Tasks, and AI Skills will soon start using the email context. The bigger play Fireflies is transitioning its notetaking service into a so-called "AI Work Assistant" by covering all places where work is done via AI. As for the pricing model, Fireflies is trying to compete with independent solutions for AI emails with Pro version priced at ₹955 per seat/month for new customers on the platform. It remains to be seen whether the meeting to email context will stand the test of practice in case of overlapping and complicated conversations but at least on paper this is a logical next step from a company that is famous for making meetings more tolerable to attend.