Genpact Names Priya Vijayarajendran Chief Product Officer to Lead Agentic Operations Push

Genpact Appoints Former ASAPP CEO to Drive Agentic Operations Strategy

Genpact announced the appointment of Priya Vijayarajendran as Chief Product and Platform Officer and member of the Genpact Leadership Council1

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. This strategic pivot positions her to lead the company's transformation toward productized IP-led agentic solutions built on a standardized enterprise platform2

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. The move signals Genpact's accelerated shift from traditional service delivery to building and owning scalable products powered by proprietary AI and process intelligence.

Strategic Shift Toward Product Ownership and IP-Led Solutions

Balkrishan "BK" Kalra, President and CEO of Genpact, emphasized the company's commitment to becoming the definitive Agentic Operations company. "The durable advantage in this market is owned IP and process intelligence which Genpact uniquely brings and is hard to replicate," Kalra stated1

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. This appointment marks a deliberate evolution from delivering services to building scalable products centered on Genpact's enterprise platform and a growing portfolio of proprietary agentic solutions developed with decades of context-rich process intelligence2

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. Vijayarajendran's work will complement and expand Genpact's existing agentic solutions and data capabilities while scaling autonomous enterprise solutions across every client.

Deep Technical Expertise from Microsoft Azure AI and IBM Watson

Vijayarajendran joins Genpact from ASAPP, an enterprise AI company where she served as Chief Executive Officer and Board Member1

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. At ASAPP, she consolidated point solutions into a unified agentic AI platform now running autonomous customer service for some of the world's largest enterprises2

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. As ASAPP's President of Technology and Chief Technology Officer, she built generative AI platforms and led an R&D agenda that produced more than 70 AI patents1

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. Her career includes leading Microsoft's global Azure Data and AI business and serving as IBM's Chief Technology Officer for Cognitive, IoT, and Watson Health, following two decades at SAP in product, innovation, and enterprise architecture roles2

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Implications for Enterprise Automation and Competitive Positioning

This leadership addition signals Genpact's aggressive pace in productizing its operational expertise. Vijayarajendran stated, "Genpact has a unique opportunity to bring together decades of operational expertise, process intelligence, data, AI, and product engineering to define how enterprise operations become more autonomous and outcome-driven"1

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. The appointment positions Genpact to compete more directly with pure-play AI vendors by combining process intelligence with owned technology platforms. Organizations should watch how Genpact's productized offerings challenge traditional consulting models and whether the company can successfully monetize its decades of operational data as differentiated IP in the increasingly competitive autonomous enterprise solutions market.