Genpact recognized as top GCC orchestrator in HFS Horizons 2026 report for AI-driven transformation

Genpact Named Among Top GCC Service Providers in HFS Horizons 2026 Report

HFS cited Genpact for helping enterprises design, build, run, and transform Global Capability Centers (GCCs) by combining deep process expertise, agentic AI, and platform-led delivery to improve GCC operations and business outcomes. Genpact announced that HFS Research has positioned it in Horizon 3, the GCC Orchestrators tier -- the highest tier in the HFS Horizons: GCC Services, 2026 report, recognizing a select group of providers for ecosystem orchestration and innovation-led impact. HFS cited Genpact for helping enterprises design, build, run, and transform Global Capability Centers (GCCs) by combining deep process expertise, agentic AI, and platform-led delivery to improve GCC operations and business outcomes. Explore more about why HFS Research recognized Genpact as a GCC Orchestrator in HFS Horizons: GCC Services, 2026 "Genpact's placement in Horizon 3 reflects its strength as a GCC orchestrator, shaped by its heritage as one of the original GCCs and its deep domain and process expertise," said Achyuta Ghosh, Executive Research Leader, HFS Research. "Its applied AI and agentic AI capabilities, along with platforms such as its AI Gigafactory for scaling AI from pilot to production and the agentic Genpact AP Suite for transforming accounts payable workflows, help enterprises redesign workflows, govern human-AI operations, and deliver measurable business outcomes through GCCs." HFS noted Genpact's ability to connect operations, AI, and platforms to help enterprises evolve GCCs into engines of transformation. "GCCs have evolved beyond their traditional role as a delivery hub. Today, it serves as a strategic nerve center that helps enterprises orchestrate talent, technology, data, and decision-making at scale," said Dinesh Jain, Global GCC Leader, Genpact. "Forward-looking organizations are using GCCs to accelerate enterprise transformation, strengthen operational accountability, and unlock scalable value through AI-enabled operating models."

Genpact named GCC Orchestrator in HFS Horizons 2026 report

HFS Research recognizes Genpact for supporting enterprises in designing, operating, and transforming Global Capability Centers (GCCs) through a combination of process expertise, agentic AI, and platform-led delivery. Advanced technology solutions firm Genpact has been positioned in Horizon 3, the GCC Orchestrators tier, in the HFS Horizons: GCC Services, 2026 report by HFS Research. The report evaluates service providers on their ability to help enterprises design, build, operate, and transform Global Capability Centers (GCCs). Horizon 3 represents the highest tier in the study and recognizes firms for ecosystem orchestration and innovation-led impact. According to HFS Research, Genpact was recognized for combining process expertise, agentic AI, and platform-led delivery to help enterprises modernize GCC operations and improve business outcomes. download the full report here. The report highlighted Genpact's experience across the GCC lifecycle, including strategy, setup, operations, transformation, and transfer. It also noted the company's use of AI-driven platforms and agentic AI capabilities to redesign workflows and scale GCC modernization efforts. "Genpact's placement in Horizon 3 reflects its strength as a GCC orchestrator, shaped by its heritage as one of the original GCCs and its deep domain and process expertise," said Achyuta Ghosh, Executive Research Leader, HFS Research. He added that Genpact's applied AI and agentic AI capabilities, along with platforms such as the AI Gigafactory and Genpact AP Suite, are helping enterprises redesign workflows, govern human-AI operations, and deliver measurable business outcomes through GCCs. The HFS report also cited Genpact's ability to connect operations, AI, and platforms to help enterprises evolve GCCs into transformation engines. Commenting on the recognition, Dinesh Jain, Global GCC Leader at Genpact, said GCCs today are evolving beyond delivery hubs into strategic centers that help enterprises orchestrate talent, technology, data, and decision-making at scale. "Forward-looking organizations are using GCCs to accelerate enterprise transformation, strengthen operational accountability, and unlock scalable value through AI-enabled operating models," Jain said. The HFS Horizons: GCC Services, 2026 report assessed 24 providers across the GCC services landscape using HFS Research's Services-as-Software framework.