Genpact recognized as top GCC orchestrator in HFS Horizons 2026 report for AI-driven transformation

Genpact Achieves Highest Recognition in HFS Research GCC Services Assessment

HFS Research has positioned Genpact in Horizon 3, the GCC Orchestrators tier, marking the highest recognition in the HFS Horizons 2026 report focused on Global Capability Centers services 1

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. This tier acknowledges a select group of GCC service providers demonstrating ecosystem orchestration and innovation-led impact. The assessment evaluated 24 providers across the GCC services landscape using HFS Research's Services-as-Software framework, with Genpact emerging as a leader in helping enterprises design, build, run and transform GCCs 2

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Deep Process Expertise Combined with Agentic AI Capabilities

HFS Research cited Genpact's unique combination of deep process expertise, agentic AI, and platform-led delivery as key differentiators in improving GCC operations and business outcomes 1

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. According to Achyuta Ghosh, Executive Research Leader at HFS Research, "Genpact's placement in Horizon 3 reflects its strength as a GCC orchestrator, shaped by its heritage as one of the original GCCs and its deep domain and process expertise" 2

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. The report highlighted Genpact's experience across the entire GCC lifecycle, including strategy, setup, operations, transformation, and transfer, positioning it to serve as a comprehensive partner for enterprises seeking to modernize their capability centers.

AI-Driven Platforms Enable GCC Modernization at Scale

The recognition underscores Genpact's applied AI capabilities and AI-driven platforms that help enterprises redesign workflows and scale GCC modernization efforts 2

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. Ghosh specifically noted platforms such as the AI Gigafactory for scaling AI from pilot to production and the agentic Genpact AP Suite for transforming accounts payable workflows 1

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. These tools enable enterprises to govern human-AI operations and deliver measurable business outcomes through their Global Capability Centers. HFS noted Genpact's ability to connect operations, AI, and platforms to help enterprises evolve GCCs into transformation engines 1

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Strategic Shift from Delivery Hubs to AI-Enabled Decision-Making Centers

Dinesh Jain, Global GCC Leader at Genpact, emphasized the evolving role of capability centers in modern enterprises. "GCCs have evolved beyond their traditional role as a delivery hub. Today, it serves as a strategic nerve center that helps enterprises orchestrate talent, technology, data, and decision-making at scale," Jain stated 1

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. Forward-looking organizations are leveraging GCCs to accelerate enterprise transformation, strengthen operational accountability, and unlock scalable value through AI-enabled operating models 2

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. This shift signals a broader trend where GCC service providers must deliver not just operational efficiency but strategic value through technology integration and AI-enabled decision-making capabilities that position these centers as core drivers of business innovation.