HCLTech secures AI-led IT transformation contract with M Group across 200+ UK and Ireland sites

HCLTech Secures Strategic Partnership with Essential Infrastructure Provider

HCLTech has been selected by M Group, the leading UK and Ireland-based infrastructure services provider, to execute a comprehensive AI-led IT transformation across more than 200 locations1

1

2

2

. This strategic partnership positions HCLTech to modernize IT operations for an organization that delivers essential infrastructure services to millions across the region. The deal represents a significant deployment of artificial intelligence capabilities in a multi-sector services business where operational continuity and regulatory compliance demand precision.

AI Force Platform to Drive Managed Services Transformation

Under the agreement, HCLTech will deploy its AI Force service transformation platform to provide AI-led managed services spanning infrastructure and end-user operations1

1

. The platform aims to streamline IT infrastructure across M Group's complex, multi-site environment while strengthening operational resilience and establishing a scalable digital foundation for growth2

2

. This technology deployment will support digital transformation initiatives across M Group's diverse business verticals, which encompass water, energy, technology and communications, transport, and defence, industrial and public sector operations. The implementation marks a substantial commitment to innovation in an environment where margin for error remains minimal.

Building Operational Resilience Through Scalability and Quality

Chloe Anfield, Chief Technology Officer at M Group, emphasized the critical role technology plays in delivering essential infrastructure services safely, efficiently, and at scale. "As we continue to transform M Group, we're investing in a stronger digital foundation and partnering with HCLTech, a global leader in IT services, to bring a new level of service for every team member in the field and in the office," Anfield stated2

2

. The partnership focuses on enhancing quality, reliability and scalability of IT operations, enabling colleagues to work more effectively while supporting sustainable growth across the business. This approach addresses both immediate operational needs and long-term strategic objectives.

Extending Track Record in Complex Infrastructure Environments

Ajay Bahl, Chief Growth Officer and Global Head, Energy and Manufacturing at HCLTech, acknowledged the responsibility inherent in modernizing the IT backbone for critical infrastructure. "M Group keeps critical infrastructure running for millions across the UK and Ireland. Being trusted to modernize the IT backbone behind that is a responsibility we take seriously," Bahl noted2

2

. HCLTech brings deep experience in complex, multi-site environments and commits to ensuring M Group's technology keeps pace with the demands of the sectors it serves. This win extends HCLTech's proven track record in essential infrastructure, demonstrating the company's capability to handle environments where operational continuity cannot be compromised. The deployment signals growing confidence in AI-driven transformation for mission-critical operations across multiple industry verticals.