Infosys and Truist Expand Partnership to Build AI-First Global Capability Center in India

Infosys and Truist Strengthen Strategic Collaboration

Infosys and Truist have expanded their partnership to support the continued development of an AI-first Global Capability Center in Hyderabad, India1

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. This strategic collaboration marks a decisive shift for Truist Financial Corporation as it consolidates multiple supplier relationships into a more unified integrated operating model. The move positions India as a critical hub for innovation and digital capability within Truist's global operations.

Onboarding Over 1,000 Colleagues This Month

The partnership reaches a significant milestone with the onboarding of over 1,000 colleagues later this month1

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. This substantial team will contribute across engineering, data, and operations functions. The scale of this onboarding reflects Truist's commitment to build a global capability center in India that can drive enterprise-wide value creation. Through Infosys's financial services expertise and proven Build, Operate and Transfer enablement model, these colleagues will integrate into a self-sustaining center of excellence designed to accelerate scalable transformation.

Building a Unified Operating Model to Reduce Third-Party Dependency

Truist is actively working to reduce third-party dependency by consolidating capabilities currently delivered through multiple supplier relationships in India1

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. This unified integrated operating model integrates AI, technology, data, and operations into a single cohesive delivery framework. The approach aims to manage global delivery complexity more effectively while cultivating future-ready technology talent. Steve Hagerman, Chief Information Officer at Truist, emphasized that the AI-first Global Capability Center represents a strategic investment designed to help Truist "move faster, innovate at scale, and better serve our clients"1

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Leveraging AI-Driven Industry Capabilities

Infosys will deploy its AI-first capabilities and Infosys Topaz platform to help Truist build a resilient, scalable digital core1

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. Dennis Gada, EVP and Global Head of Banking and Financial Services at Infosys, noted that financial institutions must move from modernizing legacy infrastructure to deploying AI at scale across every function. The AI-driven industry transformation will enable seamless cross-geography collaboration and faster delivery for Truist. This positions the bank to compete more effectively as digital capability becomes increasingly central to client experience.

What This Means for Financial Services Innovation

The establishment of this center of excellence in Hyderabad India signals a broader industry trend where major US financial institutions are building scaled innovation hubs in global markets. For Truist, this represents a shift from traditional outsourcing to creating a strategic engine for transformation. The focus on cultivating deep expertise rather than just capacity suggests that financial services companies are prioritizing long-term capability building over short-term cost reduction. Watch for other banks to follow similar models as they seek to innovate at scale while maintaining governance and trust in an AI-driven industry.