ISG Digital Business Summit to Focus on AI-Driven Business Transformation

ISG Digital Business Summit: A Hub for AI-Driven Transformation

The Information Services Group (ISG) is set to host its Digital Business Summit from November 13-15 in Dallas, focusing on the transformative power of generative AI (GenAI) and other emerging technologies in business 1

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. This event comes at a crucial time when organizations are increasingly looking to develop GenAI capabilities to enhance operations, drive value, and improve efficiency.

Industry Leaders Share Insights

The summit will feature an impressive lineup of speakers from major corporations, including:

• Diane Schwarz, VP and CIO of Johnson Controls, discussing AI's potential in reducing provider costs and transforming supplier relationships 1

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• Shaun Hendricks, Director of Enterprise Cloud Architecture at Keurig Dr Pepper, sharing strategies for maximizing innovation and business value in cloud architecture 1

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• Tanweer Surve, CTO of Cloud Transformation and Solutions Engineering at PNC, addressing the secure embrace of GenAI 1

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Key Themes and Discussions

The event will cover a wide range of topics centered around AI and digital transformation:

1. AI in IT Operations: A panel featuring Brett Barton from Unisys and Robert Carek from Kopius Technologies will explore how AI is reshaping IT operations 1

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2. Total Experience Enhancement: Rajesh Devnani from Hitachi Digital Services will present on using AI to augment total experiences beyond mere satisfaction 1

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3. Contact Center Evolution: Industry experts will discuss the future role of contact centers in light of AI advancements 1

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4. Change Management in Hybrid Work: A panel including executives from Vantage Risk, L'Oreal, and OBrand Consulting will share insights on managing change in hybrid work environments 1

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Balancing Technology and Human Interaction

Iain Fisher, Director at ISG and host of the event, emphasizes the importance of finding equilibrium between technological advancements and human interaction. He notes, "There is a huge opportunity and expectation for enterprises, service providers and partners to work together to build and support IT landscapes and governance frameworks to mitigate bias in AI algorithms, protect user privacy and tackle other ethical considerations" 1

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ISG Startup Challenge

The summit will also feature an ISG Startup Challenge, where innovative companies like weav.ai, A5G Networks, Scrunch AI, and FireCompass will pitch their business innovations to a panel of judges and audience 1

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Industry Impact and Expectations

ISG's research indicates that many organizations are turning to digital business tools like GenAI to achieve multiple objectives:

• Save time and money
• Drive faster resolutions in business processes
• Streamline digital infrastructure
• Enhance contact center management and monitoring 1

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The summit aims to provide a platform for businesses to learn about these technologies and strategies, potentially reshaping how companies approach digital transformation and AI integration in the coming years.