LTM leads India's largest enterprise AI transformation with Microsoft 365 Copilot for 140,000 workers

LTM Spearheads Enterprise AI Transformation Across L&T Group

LTM has announced it is leading the deployment of Microsoft 365 Copilot across the L&T Group, marking one of India's largest enterprise AI transformation initiatives 1

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. As part of this AI-powered workplace transformation, approximately 140,000 employees across the Larsen & Toubro conglomerate will gain access to AI-assisted workflows, decision-making capabilities, and enhanced collaboration tools 2

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. The scale of this rollout positions LTM as the largest adopter of Microsoft 365 Copilot within the L&T Group, demonstrating the company's commitment to embedding AI into everyday work.

Measurable Business Impact Through AI-Powered Tools

LTM has already demonstrated significant results from its AI transformation journey. The company's AI-powered assistant, RAIma, functions as a digital employee companion that has delivered a 70% improvement in IT and HR query resolution 1

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. Beyond query handling, RAIma has increased employee engagement and HR productivity by 15%, delivering personalized, conversational HR support through both chat and voice interfaces 2

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. More than 23,000 developers now use AI tools daily, supported by a network of over 1,300 AI experts and enablement leads who facilitate adoption across the organization.

Agent A.S.K. Drives Sales Acceleration

LTM will spearhead deployment through two key Microsoft 365 Copilot-supported solutions. Agent A.S.K. (Agent for Stories and Knowledge) serves as a conversational AI tool designed for sales acceleration by reusing existing content and enabling faster deal closures 1

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. This approach allows sales teams to work more productively and deliver superior customer outcomes through intelligent content retrieval and reuse. The deployment reflects a shift from early experimentation to scaled, enterprise-wide adoption of AI across functions and geographies.

Building an AI-First Operating Model

The collaboration between LTM and Microsoft extends beyond technology deployment to establish responsible AI practices and governance frameworks for security, privacy, compliance, and responsible use 2

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. With over 90% of its workforce trained in GenAI, LTM is embedding AI across onboarding, learning, delivery, sales, and support functions. "AI will fundamentally reshape how work gets done and how organisations create value. At LTM, we are empowering every employee with intelligent tools to help them work faster, learn continuously, solve complex challenges, and focus on higher-value outcomes," said Venu Lambu, Chief Executive Officer & Managing Director, LTM 2

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Shaping Global Best Practices for Enterprise AI

Puneet Chandok, President of Microsoft India and South Asia, emphasized the significance of this deployment: "This deployment marks a significant shift from early experimentation to scaled, enterprise-wide adoption of AI. By embedding Microsoft 365 Copilot into everyday work, L&T is reimagining how teams operate -- unlocking productivity, accelerating decision-making, and creating new value at scale" . LTM has worked closely with Microsoft to scale AI adoption and shape global best practices for enterprise deployments across large, complex organizations. This milestone advances L&T's focus on industrializing AI to drive productivity, collaboration, and smarter decision-making, setting a benchmark for how leading organizations in India are moving toward an AI-first operating model.