MakeMyTrip upgrades Myra AI to enable complete voice-driven travel bookings across 8 languages

MakeMyTrip expands Myra into a full conversational booking assistant

MakeMyTrip has unveiled Myra 2.0, a significant upgrade to its AI-powered travel assistant, enabling complete conversational booking journeys with integrated payments, multilingual voice support, and document uploads. Designed to simplify personalised travel planning, the platform enhances user convenience while expanding accessibility across metro, Tier-2, and smaller markets. MakeMyTrip has announced a major update to Myra, its AI-powered travel assistant, adding features that allow users to complete an entire booking journey through a conversational interface, including payments and voice-based interactions. The updated version, called Myra 2.0, moves beyond basic travel discovery and recommendations. Users can now search, refine preferences, upload documents, ask contextual questions mid-booking, and complete reservations without leaving the chat flow. The company says Myra is currently handling over 3 million conversations every quarter, with more than 45 per cent of usage now coming from Tier-2 and smaller cities. According to MakeMyTrip, travellers interacting with Myra show higher booking conversion rates compared to users following conventional search and filter-based flows. One of the biggest additions is full voice-led booking support across eight languages, including Hindi, Bengali, Marathi, Tamil, Telugu, Kannada, Malayalam, and English. The assistant also supports barge-in interactions, allowing users to interrupt and modify requests naturally during conversations. MakeMyTrip says voice engagement is significantly higher in non-metro markets, where many users prefer conversational inputs over traditional app navigation. The company also noted that a majority of voice queries currently arrive in Hinglish and tend to be more detailed than text-based searches. The assistant is designed to handle more layered travel requests than traditional booking interfaces. For instance, users can search for hotels with multiple constraints such as accessibility features, specific dining preferences, or interconnected rooms. Similarly, international travellers can ask visa-related questions during itinerary planning without switching platforms. Another key upgrade is integrated payments. Myra can now take users from search to final payment confirmation within the same interface, removing the need to jump between different booking screens. The platform has also introduced multimodal support, allowing users to upload documents and images directly inside the chat. Passport OCR is the first live implementation, helping automate traveller detail entry during international bookings. Additional updates include smarter autocomplete suggestions while typing, structured tap-based flows for steps like seat selection and traveller information, and the ability to ask follow-up questions about specific flights or hotels without resetting the broader search context. Rajesh Magow, Co-Founder and Group CEO at MakeMyTrip, said travel booking remains a difficult category for AI because it combines constantly changing inventory with highly personalised customer preferences. He added that Myra's newer AI workflows are now capable of handling more complex international flight and hotel reservations conversationally. With Myra 2.0, MakeMyTrip is clearly pushing toward a more AI-led booking experience, reflecting a broader shift across consumer apps where conversational interfaces are increasingly replacing traditional menus, filters, and search flows.

MakeMyTrip rolls out Myra AI 2.0 with end-to-end voice booking and payments

MakeMyTrip has announced a major upgrade to its AI travel assistant Myra AI, enabling users to complete the entire travel booking process -- from initial search to confirmed and paid booking -- within a single conversational interface. The updated system also supports full voice-based interaction across the entire booking flow. The upgraded Myra AI enables a unified travel journey where users can plan, refine, and book trips without switching between apps, screens, or filters. The system consolidates what previously required multiple searches, confirmations, or external verification into a single continuous conversational flow. The upgrade introduces six key functional enhancements: 1. End-to-end voice booking Myra AI now supports complete voice-driven booking in eight languages -- Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Malayalam, and English -- with barge-in support. Users can search, select, and pay using voice. 2. Smarter autocomplete Context-aware suggestions appear as users type, helping refine intent early and reducing input effort. 3. Tap-based preference collection Structured tap-based inputs simplify steps such as seat selection, room preferences, and traveller details, reducing friction at key drop-off points. 4. Integrated payments Users can complete payment directly within the conversation, enabling a full search-to-payment flow in a single interface. 5. Multimodal input support The system now accepts images and documents, with passport OCR as the first live use case, extracting traveller details automatically from uploaded files. 6. Contextual mid-journey queries Users can ask questions about a specific flight, hotel, or bus option during booking without losing search context or restarting the flow. These capabilities combine voice, text, and tap-based inputs into a single unified booking experience. The company said these capabilities combine voice, text, and tap-based inputs into a single unified booking experience. Myra AI processes around 3 million conversations per quarter, with over 45% usage coming from Tier-2 and smaller cities. Key usage insights include: These trends indicate stronger engagement depth in voice-first and conversational travel planning, especially outside metro regions. The upgraded version of Myra AI is currently rolling out in phases. Speaking on the launch, Rajesh Magow, Co-Founder and Group CEO, MakeMyTrip, said: