OpenAI explores legal action against Apple as ChatGPT integration falls short of expectations

Reviewed byNidhi Govil

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OpenAI is considering legal action against Apple after their ChatGPT integration into iPhones failed to deliver the billions in subscriptions the AI firm anticipated. Sources say OpenAI feels Apple intentionally buried the features and designed a poor user experience. The strained partnership highlights how difficult Apple can be as a partner, with the iPhone maker now turning to Google Gemini and Anthropic's Claude for AI features.

OpenAI and Apple Partnership Hits Breaking Point

The once-promising collaboration between OpenAI and Apple over ChatGPT integration has deteriorated to the point where the AI startup is actively exploring legal action against the tech giant. OpenAI has enlisted an outside law firm to evaluate options that could include sending Apple a formal breach-of-contract notice, though sources indicate the company hopes to resolve issues without filing a full lawsuit

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When the deal was announced at Apple's Worldwide Developers Conference in June 2024, Apple compared the ChatGPT integration to its lucrative Google search partnership in Safari. This comparison excited OpenAI, which expected the iPhone AI deal "could generate billions of dollars per year in subscriptions," according to an OpenAI executive speaking anonymously to Bloomberg

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. The partnership allowed users to access ChatGPT results through Siri and integrated the chatbot into Apple's writing tools and Visual Intelligence feature

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Source: Mashable

Source: Mashable

Crappy ChatGPT Integration Design Frustrates OpenAI

OpenAI's frustration centers on what insiders describe as a crappy ChatGPT integration that makes features difficult to access and easy to ignore. The company particularly hates Apple's design choice forcing users summoning Siri to "specifically invoke the word 'ChatGPT' when speaking or typing a command," sources told Bloomberg

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. Apple's decision to display ChatGPT outputs in small windows with limited information further ensures users can easily overlook the features, deepening OpenAI's concerns that Apple intentionally failed to promote the integration

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The OpenAI executive explained that Apple didn't fully detail how the integration would work when negotiations concluded, forcing OpenAI to take a "leap of faith" it now regrets. "When we heard about this opportunity, it sounded amazing: being able to acquire a giant number of customers and have distribution in such a big mobile ecosystem," the executive said, attempting to justify why OpenAI entered the arrangement with unmet expectations

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. Attempts to renegotiate Apple's ChatGPT deal have since stalled, according to Reuters

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Strained Partnership Between OpenAI and Apple Deepens

The strained partnership between OpenAI and Apple extends beyond design complaints. OpenAI is concerned about a "pattern of behaviour from Apple... showing no interest in investing required resources to deliver on the promise of the partnership," one person familiar with the matter told the Financial Times. "They are focused solely on extracting a tax for their market position," they added

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. "We have done everything from a product perspective," the OpenAI executive summed up the company's frustrations. "They have not, and worse, they haven't even made an honest effort"

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Apple has its own grievances, including concerns about OpenAI's privacy standards and irritation over the AI startup's push into hardware with former Apple design chief Jony Ive. Reuters suggested Apple was "rankled" by OpenAI teaming up with Ive on a device that could rival the iPhone

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. This tension underscores the bitter competition between AI companies to access Apple's massive consumer base of more than 1 billion iPhone users

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Big Tech Partner History Suggests Difficult Road Ahead

OpenAI wouldn't be the first major software company to feel burned by Apple. Big Tech has a documented history of strained AI collaborations with the iPhone maker. Google Maps was central to the original iPhone's appeal until Apple replaced it with its markedly inferior Apple Maps in 2012, triggering one of the decade's biggest tech fiascos and prompting a rare public apology from CEO Tim Cook

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. Steve Jobs refused to support Adobe's Flash on iPhone and iPad, publishing a famous open letter in 2010 that effectively doomed the technology. Spotify spent years arguing Apple leveraged App Store control to disadvantage rival music services after launching Apple Music in 2015, with the European Commission fining Apple nearly €1.8 billion in March 2024

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Source: Wccftech

Source: Wccftech

Google Gemini and Anthropic's Claude Move In

As the relationship deteriorates, Apple has turned to other AI providers. The company struck a multiyear deal with Google in January to power the next generation of Apple Intelligence with Google Gemini models, paying roughly $1 billion annually

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. Google Gemini is expected to power Apple's revamped Siri coming this year

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. Apple is also testing integrations with Anthropic's Claude as part of plans to allow users to select from third-party AI models, potentially ending OpenAI's unique role within Apple's software

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Apple's embrace of other AI providers is not driving OpenAI's legal considerations, sources confirmed, because the partnership was never meant to be exclusive

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. Apple is scheduled to hold its annual software developer conference in June, where it is expected to reveal more details about its AI plans

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Elon Musk Lawsuit Complicates Timeline

OpenAI will likely delay approaching Apple until after its court battle with Elon Musk concludes, with a decision potentially coming next week

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. Musk filed a lawsuit last August alleging the Apple-OpenAI deal violated antitrust and unfair competition laws, supposedly propping up OpenAI to dominate the chatbot market. The growing tensions between OpenAI and Apple may undermine Musk's conspiracy claims, particularly as OpenAI develops its own device that could rival the iPhone

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Source: Digit

Source: Digit

OpenAI has also navigated tensions with Microsoft, its biggest backer and infrastructure partner, as it pushes for greater independence ahead of IPO ambitions

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. The fallout illustrates how Apple has stayed on the sidelines as Big Tech peers pour hundreds of billions of dollars into AI models and infrastructure, instead striking deals to serve up third-party models to iPhone users

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