Reliance Jio unveils AI Call Agent at 49th AGM, bringing voice assistant to 500 million users

Jio AI Call Agent Explained: What It Is, How It Works, Features and More

* Jio's AI agent is capable of transcribing calls * Jio's AI call agent will be able to summarise calls * Jio plans to release the AI agent this year Reliance held the 49th edition of its annual general meeting (AGM) with shareholders on Friday. The Indian conglomerate unveiled various new artificial intelligence (AI) innovations that its telecom service provider (TSP) arm, Reliance Jio, plans to join in the coming months in the country. Among the many announcements, the company revealed its plan to integrate AI directly into its network. The company claims that this will allow the TSP to introduce a voice-based AI call agent for its subscribers. During the presentation, the company demonstrated the AI agent's capabilities, showing that it will be able to transcribe calls and generate call summaries without asking users to download a standalone app. If you are wondering how Jio's new voice-based AI call agent works or the list of features it offers, here's everything you need to know about Jio's upcoming AI call agent. You can read about other AI-related announcements from Reliance here. What is Jio's New AI Call Agent? Reliance Jio's new voice-based AI agent is positioned as an smart companion that will assist Jio subscribers when they are on a call. During the presentation, the TSP demonstrated that the AI agent would work like other voice-based agents. However, users will not have to download a standalone app or buy a voice recording device to later use the recording. The company says that it is a digital concierge, which will be available "on every call". The AI call agent will be available for all Jio subscribers later this year, but an exact release timeline remains under wraps. However, the company did not reveal whether it will charge an additional fee to let Jio subscribers access it. The Indian conglomerate says that the agent will support all major Indian regional languages. How Does Jio's New AI Call Agent Work? While the company did not provide details regarding the exact technology that makes this possible, Reliance did specify that the AI call agent will function with the help of "Built-in AI in the Jio network". This indicates that the AI agent will be present network-wide, rather than functioning directly on the user's device. Jio subscribers will be able to trigger the AI agent by simply enunciating the phrase "Hey Jio" during a call. The pre-recorded demonstration showed an AI agent taking over. It appears that users will be able to provide voice-based commands directly, without disturbing their ongoing call. An "AI Assist Active" prompt will be displayed when Jio's AI agent is listening to notify the subscriber. Jio AI Call Agent Capabilities Reliance says that Jio's AI call agent is capable of transcribing calls. On top of this, the company claims that it will be able to identify up to 10 unique speakers during a conference call. Also, if a user finds a few members missing from an ongoing conference call, the telco claims that users can simply ask the AI agent to add the missing members by stating their names. The AI agent will then call others for the user, asking them to join the ongoing call. Moreover, the yet-to-be-released AI agent will be able to generate call summaries for Jio subscribers. Apart from this, Jio's AI call agent will be capable of taking actions on behalf of Jio users, Reliance said. During the presentation, the company demonstrated that the AI call agent was able to order food for users. On top of this, it will be able to book a cab, reserve tables at restaurants, and set up for an upcoming meeting. However, the company also highlights that Jio's new AI call agent will not be able to take actions without the Jio subscriber's permission. FAQs 1. When will I be able to use Jio's new voice-based AI call agent? Reliance plans to roll out the new voice-based AI call agent to all Jio users by the end of this year. 2. Do I have to pay extra to use the Jio AI call agent? While Jio says that the AI agent will be available for all Jio subscribers, the company has yet to confirm whether it will charge extra to use the functionality. 3. Will I be able to summarise calls using Jio's voice-based AI agent? Yes, the Jio's voice-based AI agent will be capable of summarising and transcribing calls for users.

Reliance to build India's AI backbone, launch AI agent that joins phone calls

Reliance Industries is building India's sovereign AI backbone. The company is partnering with Google and Meta. New AI-powered applications are launching for Indian users and businesses. An AI agent will join phone calls to assist users. Reliance aims to make AI affordable for every Indian. This initiative leverages Jio's vast digital network. Reliance Industries on Friday unveiled an ambitious artificial intelligence strategy spanning computing infrastructure, partnerships, enterprise services and consumer applications, including an AI assistant that can join phone calls and complete tasks on behalf of users. Speaking at Reliance Industries' 49th annual general meeting, Jio Chairman Akash Ambani said Reliance Intelligence is building what he described as India's sovereign AI backbone in Jamnagar, powered entirely by renewable energy generated from Reliance's Kutch energy complex. Read highlights from Reliance's AGM here The first phase of the facility, comprising 120 MW of capacity, will be commissioned by the end of 2026. Reliance is also operationalising an initial deployment of Nvidia's latest GB300 GPUs, providing compute capacity equivalent to more than 75,000 H100 GPUs on an AI inference basis. "As the first 120 MW becomes fully operational, this capacity can scale to over 200,000 H100-equivalent GPUs," Ambani said, adding that the project would place Reliance among the largest AI infrastructure platforms being built anywhere in the world. The announcement comes as countries and companies globally race to secure computing capacity needed to train and deploy AI models, with access to advanced chips increasingly becoming a strategic priority. Ambani said Reliance is pursuing a partnership-led approach alongside building its own infrastructure. The company has expanded its collaboration with Google, making Google AI Pro powered by Gemini available free of cost to Jio users, while also partnering Meta to operationalise the Llama open-source AI ecosystem for Indian enterprises. Reliance Intelligence will provide sovereign hosting within India, offering enterprises model transparency, portability and control over their AI deployments, he said. The company also unveiled a suite of AI-powered applications designed for Indian users and businesses. These include Jio Bharat IQ, which Ambani described as an AI companion for every Indian; Jio AI Assistant for merchants and small businesses; JioHealth IQ for healthcare support; JioLearn IQ for education; and JioKrishi IQ for farmers. According to Ambani, all services are being built to operate across 22 Indian languages. "Unlike global AI platforms that build in English and translate later, Jio is building AI natively in Indian languages," he said. Reliance is also integrating AI across its businesses. At Jio, AI-native network management is being used to improve efficiency and service quality. Reliance Retail is deploying AI-powered merchandising and supply chain optimisation tools, while JioStar is using AI for multilingual content creation. In the oil-to-chemicals business, AI-driven process optimisation is helping improve yields and reduce energy consumption. In one of the most consumer-facing announcements, Reliance unveiled an AI agent embedded directly into the Jio network. Users will be able to activate the assistant by saying "Hey Jio" during a phone call, without downloading a separate application. The AI agent can transcribe calls, identify up to 10 speakers in conference calls, generate summaries, reminders and action items, and share them with participants. It can also execute tasks such as booking cabs, ordering food, reserving restaurant tables and scheduling meetings. "Every day, Jio carries over 20 billion minutes of voice traffic, making us one of the largest voice carriers in the world," Ambani said. "We asked a simple question: why should AI sit outside the place where Indians interact the most?" He said the service will be available in Indian languages and is designed to bring AI directly into the communication experience of millions of users. "Just as Jio made data affordable for every Indian, Reliance Intelligence will disrupt AI economics by making it dramatically more affordable for every Indian," Ambani said. He added that Reliance is simultaneously building a world-class team of AI researchers and engineers, investing in India's AI startup ecosystem and collaborating with universities and research institutions as part of its broader AI push. In its FY26 annual report, Reliance Industries said it plans to invest ₹10 lakh crore to build multi-gigawatt AI-ready data centres, positioning the infrastructure as the compute backbone needed to power India's AI ambitions. Chairman Mukesh Ambani said Reliance had launched "Reliance Intelligence" with the goal of democratising access to artificial intelligence and making AI tools accessible across consumers, businesses and institutions. The push comes as Reliance increasingly seeks to leverage Jio's massive digital footprint to build AI services at scale. The telecom and digital services business ended FY26 with more than 524 million subscribers, including over 268 million 5G users and more than 27 million connected homes. Over the past year, Reliance has also stitched together a series of partnerships with global technology companies as it looks to establish itself across different layers of the AI stack. In August last year, Ambani announced a joint venture with Meta to develop enterprise AI solutions for India and select international markets. The venture, Reliance Enterprise Intelligence Ltd (REIL), combines Meta's open-source Llama models with Reliance's digital infrastructure and enterprise reach to build sector-specific AI products for businesses. Reliance and Meta have jointly invested ₹855 crore in the venture, with Reliance holding a 70% stake. The company has positioned the partnership as a way to bring enterprise-grade AI to Indian businesses at affordable costs while helping companies deploy AI across sales, customer service, finance and other functions. Reliance has simultaneously deepened its relationship with Google. During the year, the company expanded its partnership with Google Cloud and announced plans to develop cloud infrastructure at Jamnagar capable of supporting large-scale AI workloads. The facility is expected to serve enterprises, startups, developers and public sector organisations looking to build AI applications. On the consumer side, Reliance Intelligence partnered Google to offer millions of Jio users complimentary access to Google AI Pro services, including Gemini, signalling the company's ambitions to drive AI adoption through its telecom and digital ecosystem. The AI strategy is closely tied to Reliance's broader digital business, which spans telecom services, broadband, connected devices, entertainment, financial services and enterprise offerings. The company has repeatedly argued that its connectivity network, cloud infrastructure and distribution reach place it in a unique position to benefit from the next wave of AI-led digital growth. While oil-to-chemicals remains Reliance's largest business by revenue, digital services have become an increasingly important growth engine. The segment reported revenue of ₹1.76 lakh crore and EBITDA of ₹76,560 crore in FY26, underlining the scale from which Reliance plans to launch its AI ambitions. Mukesh Ambani in his letter to shareholders in Reliance's FY26 annual report described the company's long-term vision as building AI platforms and digital infrastructure that are "designed in India, scaled in India and made accessible to every Indian".

Jio Announces Including AI Voice Agent, New AI-Powered Services at RIL AGM

Reliance hosted its 49th annual general meeting (AGM) of shareholders on Friday. During the keynote presentation, the Indian conglomerate showcased new AI innovations coming to its platforms. Reliance has announced that it will launch five new AI platforms in India, namely JioBharat IQ, AI Vyapar, JioHealth IQ, JioLearn IQ, and JioKrishi IQ. On top of this, the company has also revealed that it is integrating AI directly into the Jio network to bring an AI-powered agent, which can be triggered with a voice command during calls. The AI agent will be available in all regional languages in the country. Additionally, the company has also unveiled the Jio TeleFrame, its new family of AI agents. Reliance Showcases New AI Innovations During Its 49th AGM During its 49th AGM with shareholders, RIL showcased its five new AI-backed apps for India, which will ship with support for 22 Indian languages. The JioBharat IQ app will arrive as a personal AI companion, which will be capable of providing answers to various user queries. Meanwhile, the AI Vyapar was introduced as an AI companion for small merchants and businesses, claimed to improve their productivity, while also enhancing the customer experience. On top of this, RIL also showcased the JioHealth IQ app as an AI-powered healthcare companion and JioLearn IQ as an AI companion for students, allowing them to study in their native language. Lastly, the family of apps will also include JioKrishi IQ, which is positioned as an AI-backed agriculture companion, aimed at helping farmers to provide answers on crops, seeds, weather, and other farming aspects. The company says that these services will be available to all Jio customers.

Jio Call Agent, MyJio Ai conversational platform, Jio Home Multi-Gigabit Broadband, and more announced at 49th AGM

Reliance Industries Limited (RIL) introduced a series of digital service updates during its 49th Annual General Meeting (AGM). The announcements centered on embedding agentic artificial intelligence directly into its telecom network and mobile applications, alongside expanding its home broadband capabilities to multi-gigabit speeds. 1. Jio Call Agent: Network-Native AI Voice Rather than relying on standalone applications, Reliance is integrating artificial intelligence directly into the Jio telecom network. The "Jio Call Agent" will be accessible natively during standard phone calls via the vocal trigger "Hey Jio." Operating in multiple Indian languages, the network-native agent functions with user consent and features three primary capabilities: * Transcription: The system can identify up to 10 unique speakers on a single conference call and transcribe the conversation in real time across different languages. * Summarization: Following a call, the agent automatically generates and distributes summaries, action items, and reminders to all participants. * Task Execution: Users can instruct the agent during a live call to perform digital actions, such as ordering food, booking rides, reserving tables, or scheduling calendar meetings. The service is scheduled for a phased rollout to Jio's subscriber base of over 500 million users later this year. 2. MyJio.AI Care: Transition to Agentic Self-Care The company's self-care application, MyJio -- which currently serves over 600 million users -- is transitioning from a traditional menu-driven interface to an AI-driven conversational platform. Instead of navigating manual menus for recharges, plan selections, or account updates, users can state their intent via voice commands. The updated AI assistant is designed to handle multi-step workflows autonomously based on user intent, such as: * Automating self-KYC and eSIM activation for new devices. * Identifying and provisioning international roaming packs based on travel destinations. * Managing data and account migrations when relocating between cities. RIL noted that all automated actions require explicit user confirmation, and data privacy frameworks remain logged and consent-based. 3. Jio Home: Multi-Gigabit Broadband and TeleFrame OS Next-Generation Hardware and Speeds Reliance announced an upgrade to its home connectivity infrastructure via Multi-Gigabit-ready JioAirFiber. The new tier offers dedicated residential speeds of up to 5 Gbps download and 1 Gbps upload. The company positioned the bandwidth expansion as a prerequisite for handling the growing density of connected smart devices per household. The multi-gigabit architecture is aimed at supporting concurrent, data-heavy residential activities -- including 8K multi-screen entertainment, low-latency cloud gaming, spatial computing, and real-time volumetric video creation -- without local network degradation. Logistics and Deployment Promises To accelerate the distribution of its high-speed broadband, RIL overhauled its deployment logistics under a new standard service framework: * 15-Minute Response: Customers expressing interest via the website, MyJio, or a missed call will receive a multilingual callback within 15 minutes to finalize plans and book installation slots. * 24-Hour Installation: Jio committed to activating home Wi-Fi connections within 24 hours of registration across any location in India. Jio TeleFrame: Residential AI Operating System Complementing the hardware updates, RIL introduced Jio TeleFrame, a voice-first artificial intelligence operating system designed for the home environment. TeleFrame acts as a centralized ecosystem for a family of specialized software agents tailored to localized domestic tasks (such as guest management, home automation, shopping, and entertainment). Operating across multiple regional Indian languages, these agents utilize contextual environmental awareness and routine tracking to assist household members without requiring manual app navigation or menu inputs.

Jio brings AI Call Agent and MyJio AI advisor: Here is what it will do

Jio says both features will roll out with user consent built in Reliance Jio announced two AI-driven products at its 49th Annual General Meeting (AGM) 2026 on Friday. The idea, Jio claims, is to offer artificial intelligence (AI) into its services rather than launching separate AI-powered standalone products. To this effect, Jio announced an AI agent built directly into Jio's calling network and an overhauled MyJio app, both of which primarily use voice-first interactions. How Jio CallAgent works Jio CallAgent is designed to function inside a phone call itself. Saying "Hey Jio" during a call brings the AI agent into the conversation and it stays active for as long as the user wants. Jio says the feature requires no app download and works with the user's consent. Mukesh Ambani tied the announcement to the sheer scale of Jio's voice network, noting that the company carries over 20 billion minutes of voice traffic daily which is among the highest volumes of any telecom operator globally. In practice, the agent was shown to handle three kinds of tasks. It can transcribe a call in real time, including identifying up to 10 separate speakers on a conference call and capturing what each person says in their own language. It can generate a summary after the call ends, complete with action items and reminders shared with everyone on the call. And it can carry out tasks during the call itself, such as booking a cab, ordering food or reserving a table, all without switching to another app mid-conversation. Whether the feature performs as smoothly in real-world use as it did in the AGM demo remains to be seen, since live AI voice features of this complexity have historically struggled with accents, background noise and overlapping speech in practice. Jio says CallAgent will become available to its more than 500 million subscribers later this year and will support multiple Indian languages. Voice-driven MyJio AI advisor The second demo was for the revamped MyJio app, the company's self-service app used by over 600 million people for tasks like recharges and balance checks. Jio claims that with the new MyJio app, users can experience a personalised AI advisor. The examples Jio showed included shifting a connection to a new city, finding and activating an international roaming pack before travel and completing self-KYC to activate a new eSIM within minutes. As with CallAgent, Jio said the assistant only acts with the user's consent, logs every action it performs, and asks for explicit confirmation before completing anything involving a payment. Rather than asking users to adopt a new AI app, Jio is trying to insert AI into touchpoints, the phone call and the self-care app that its subscriber base already uses. Whether that translates into meaningfully better experiences or simply adds AI branding to existing workflows will depend on how the features actually perform once they roll out widely later this year.

Reliance AGM 2026: From AI data centers to Jio AI apps, top announcements

Jio introduced AI features for calls, smart homes and everyday tasks. Reliance Industries outlined its artificial intelligence ambitions at its 49th Annual General Meeting on Friday, unveiling a series of major technology initiatives. The company announced plans to build one of the world's largest AI computing platforms and integrate AI services into phone calls and connected homes. Reliance said its objective is to make AI accessible to consumers, businesses and public institutions across India. Alongside investments in AI infrastructure, the company also highlighted the new enterprise partnerships, consumer-focused applications and smart home solutions. Follow along with the article to learn all the key tech-related announcements made by Reliance Industries at the AGM. AI infrastructure Speaking at the AGM, Ambani announced plans to build a large AI data centre in Gujarat's Jamnagar district, powered entirely by renewable energy. The company expects the first phase of the project, with a capacity of 120 MW, to become operational by the end of 2026. In addition, the company will deploy Nvidia's latest GB300 GPUs, providing computing power equivalent to more than 75,000 H100 GPUs in the initial phase. Reliance said the facility could eventually scale beyond 200,000 H100-equivalent GPUs, making it one of the largest AI infrastructure projects in the world. Also read: CMF Phone 3 Pro will not launch this year, Nothing co-founder reveals why Google and Meta partnerships While the company is doubling down on the homegrown infrastructure, the company is going to further deepen its relationships with the global tech giants. Ambani said that the Jio users can currently access the Google AI Pro powered by Gemini at no additional cost. He further added that the company is also working a deal with Meta to expand the use of the Llama AI ecosystem for Indian enterprises through sovereign hosting within India. Explaining the current partnerships, Ambani said, 'No company, however large, can build the future alone.' New AI apps for Indians The company introduced several AI-powered services, including Jio Bharat IQ, Jio AI Assistant, JioHealth IQ, JioLearn IQ and JioKrishi IQ. According to Reliance, these services are being built to work across 22 Indian languages from the ground up, covering sectors such as education, healthcare, agriculture and small businesses. Hey Jio, AI assistant for calls Reliance Industries also introduced an all-new AI agent at the AGM. According to Reliance, you don't need to install any app to use it, as it will directly be embedded in the Jio network, and the users can simply invoke it anytime on a call just by saying 'Hey Jio.' Once active, the assistant can transcribe conversations, identify up to 10 speakers on a conference call, create summaries, generate reminders and complete tasks such as booking cabs, ordering food and scheduling meetings. Also read: Got call forwarding SMS? Here is what you should do before scammers steal sensitive information Jio Teleframe announced Reliance also unveiled Jio Teleframe, an AI-powered operating system for homes. It uses multiple AI agents to help manage schedules, reminders, healthcare tasks and entertainment, creating a more personalised connected home experience.