Riverbed Enhances Observability Platform with Advanced AI Capabilities

Riverbed Introduces AI-Powered Enhancements to Observability Platform

Riverbed Technology, a leader in IT observability solutions, has announced a significant update to its flagship observability platform, incorporating advanced artificial intelligence capabilities. This move aims to address the growing complexity of enterprise IT environments and the increasing demand for efficient, AI-driven management tools 1

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Key AI Enhancements

The update introduces three primary AI-powered features:

1. IQ Assist: A generative AI assistant for AIOps that provides intelligent, context-rich insights with minimal prompting. It can integrate with service management platforms like ServiceNow 3

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2. Predictive AI: Built into Riverbed IQ Ops, this feature analyzes historical and real-time telemetry to identify early warning signals before users notice service disruptions 3

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3. Agentic AI: Leveraging the Riverbed Data Store, this feature uses task-specific agents that can be incorporated into IT team-designed automations. It offers enterprises full control over AI agent operations and permissions 3

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Expanded Observability Capabilities

Riverbed has also introduced new modules to enhance its observability offerings:

• UC Module: Provides real-time visibility and analytics for unified communications applications like Microsoft Teams, Zoom, and WebEx 3

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• Packet Capture: A SaaS-based module offering detailed network diagnostics, including visibility for packet connections outside an organization's network 3

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• Aternity for Intel Thunderbolt and Wi-Fi: Offers visibility across Intel-connected environments, including peripherals, docking stations, and monitors 3

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Partnership with Intel

Riverbed's collaboration with Intel has been crucial in developing these new features. The partnership has given Riverbed exclusive access to low-level system interfaces, enabling unprecedented levels of enterprise observability and diagnostics 2

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Market Impact and Growth

Riverbed's observability bookings grew 102% year-over-year in Q1 2025, indicating strong market interest in the platform 3

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. The company's transition from a point product company to a platform company has been well-received by customers and partners alike.

Industry Perspective

Mike Burnstein, Chief Growth Officer at RavenTek, a Riverbed partner, highlighted the platform's potential to help enterprises do more with less. He emphasized the benefits of anticipating disruptions, creating self-healing environments, and modernizing IT management approaches 3

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Future Outlook

As enterprise AI continues to grow, Riverbed's core acceleration business is seeing a resurgence. The increasing need to move massive datasets efficiently across traditional infrastructure is driving demand for Riverbed's acceleration solutions 2

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Riverbed CEO Dave Donatelli stated, "People are seeing they have to move so much data that they need new solutions. What we're doing, from a technology perspective, our biggest launch in seven years ... is around helping people with AI in this space" 2

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As organizations across industries adopt these new AI-powered observability tools, they are reporting significant improvements in support efficiency and problem resolution, demonstrating the tangible impact of Riverbed's latest innovations on enterprise IT management 2

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