Vonage and SAP Collaborate to Deliver Agentic AI-Driven Solutions for Enterprises

Vonage and SAP Join Forces for AI-Driven Enterprise Solutions

Vonage, a global cloud communications leader and subsidiary of Ericsson, has announced an expanded collaboration with SAP to bring agentic AI-driven experiences to enterprises worldwide 1

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. This partnership aims to revolutionize how businesses leverage AI and network APIs to enhance operations and customer experiences.

Integration of Cutting-Edge Technologies

The collaboration combines Vonage's advanced communications and network Application Programming Interfaces (APIs) with SAP's Business Technology Platform (SAP BTP) and SAP Business AI 1

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. This integration is set to create intelligent, next-generation applications that seamlessly fit into existing workflows and systems.

Philipp Herzig, CTO and Chief AI Officer at SAP SE, highlighted the potential of this collaboration:

"This collaboration with Vonage is a great example of how powerful AI agents will be able to handle multi-step processes, interacting with humans when there is the need and otherwise solving issues autonomously." 1

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Showcasing Agentic AI at Mobile World Congress 2025

The partnership will focus on pilot use cases and proof-of-concept (POC) demonstrations, starting with a showcase at Mobile World Congress (MWC) 2025 in Barcelona 1

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. Vonage and SAP are teaming up with Accenture to present a POC demonstrating a multimodal application of Agentic AI integrated with Vonage APIs. This demonstration will illustrate how AI can enhance operational efficiency and customer experience through real-time network and communication-enabled insights.

Transforming Enterprise Operations

Seckin Arikan, Head of API at Vonage, emphasized the significance of this collaboration:

"By integrating Agentic AI and network APIs with SAP Business AI capabilities, we are providing businesses with tools to reimagine operations, improve customer experiences, and meet the growing demands of digitization." 1

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Vonage's network APIs offer enterprises competitive advantages, including streamlined user authentication processes and network location capabilities 1

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. These features are expected to improve existing efficiencies and enable the development of innovative use cases across various industries, particularly in logistics and customer engagement.

Leveraging Ericsson's Telecommunications Ecosystem

As a wholly-owned subsidiary of Ericsson, Vonage brings to the table its extensive telecommunications ecosystem 1

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. This collaboration aims to empower enterprises to fully leverage AI and advanced network capabilities, fostering stronger cross-industry connections and enhancing enterprise intelligence.

Expanding Communications Platform as a Service (CPaaS)

Vonage's CPaaS offering is expanding to incorporate new network capabilities exposed as APIs 1

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. This development is expected to help developers worldwide pioneer advanced applications that enable enterprises to reimagine their business, transform operations, and improve customer experiences.

As this collaboration unfolds, it represents a significant step forward in the integration of AI and telecommunications technologies, potentially reshaping the landscape of enterprise communications and operations.