Cognizant and EBRD Launch Five-Year AI-Led Services Partnership for Tech Blueprint Transformation

Cognizant EBRD Partnership Launches Five-Year Strategic Framework

Cognizant has been selected by the European Bank for Reconstruction and Development as a strategic partner to support the Bank's Tech Blueprint, a comprehensive technology transformation program focused on driving efficiency, effectiveness and innovation through digitally enabled processes powered by AI, data, and intelligent automation1

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. The five-year strategic partnership establishes a framework designed to deliver critical, results-focused technology services that will help the EBRD drive continuous improvement, innovation and the responsible adoption of AI across its technology estate.

Under this arrangement, Cognizant aims to deliver technology services across two complementary service models: outcome-led managed services and fixed-capacity services. These outcome-driven services will span digital and workplace management, cloud infrastructure, data and security, software engineering, automation and AI1

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. The framework also involves a program of continuous improvement and innovation, designed to enhance services, strengthen resilience and deliver measurable value over time.

AI-Led Services Transform EBRD Operations

As part of the collaboration, Cognizant plans to bring a range of proprietary AI solutions to support service management, software engineering and workplace solutions at the EBRD. The deployment includes Neuro IT Operations, which will improve visibility across the EBRD's technology estate, anticipate and resolve issues faster, and strengthen service reliability2

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. This AI-led services approach is expected to transform how the Bank manages its critical technology infrastructure.

Flowsource will deliver high-quality software faster and enable self-healing and left-shift capabilities by applying generative AI and agentic AI across the software development lifecycle1

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. This AI-driven software development platform represents a shift toward more autonomous and efficient coding practices. WorkNEXT will provide more intuitive, personalized AI-powered workplace management through AI-powered voice and translation services and agent-enabled support orchestration2

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Tech Blueprint Drives Digital Transformation at Scale

The Tech Blueprint serves as the EBRD's strategic roadmap for enhancing the technology and capabilities that support the Bank's mission and transformation. "As we continue to support sustainable, private sector-led growth and help build competitive, resilient and well-governed economies, we need technology that is secure, adaptable and built for the future," said Subhash Chandra Jose, Managing Director for Information Technology and Chief Information Officer at the EBRD1

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The technology transformation program will help the Bank optimize technology, further strengthen its resilience and create capacity to innovate at scale, enabling it to increase the impact for people in its countries of operation. Simon Reeves, Director Technology at the EBRD, emphasized that strategic partnerships are an important part of the Tech Blueprint journey, noting that Cognizant was selected for their managed services expertise, AI-enabled delivery and results-driven ways of working1

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Operational Efficiency and Service Reliability at Core

These efforts are expected to strengthen service reliability, expand access to specialist skills, improve operational efficiency and support the continued evolution of the Bank's technology capabilities2

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. The partnership addresses the complex demands of operating in a highly governed environment across three continents, requiring technology services that can deliver dependable operations and measurable outcomes.

Rohit Gupta, UK&I Managing Director at Cognizant, explained that as an AI Builder, Cognizant's role is to help clients turn their technology investments into dependable operations and measurable outcomes. "By combining our decades of industry experience, end-to-end systems integration expertise, and AI-enabled operational capabilities within a collaborative framework, we will help the EBRD run its critical technology services with confidence and accelerate the modernization and innovation that drive its mission," Gupta stated1

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. The digital transformation initiative positions the EBRD to leverage intelligent automation and advanced AI capabilities while maintaining the security and governance standards required for international financial operations.