Pegasystems Expands FedRAMP Certification for AI-Powered Government Cloud Tools

Pegasystems Expands FedRAMP Certification

Pegasystems has expanded the FedRAMP Class D Certified capabilities available within Pega Cloud for Government, bringing AI-powered tools and workflow automation to federal agencies. The certification, formerly known as FedRAMP High Authorized, adds a broad set of capabilities including decisioning, process optimization, and case management to the platform.1

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This expansion enables federal agencies to streamline operations and improve service delivery while maintaining compliance with federal security standards.

New AI-Powered Tools for Federal Agencies

The newly authorized capabilities bring several critical tools to Pega Cloud for Government. Pega Platform for AI combines case management, workflow automation, and application development on a single platform to help agencies design and continuously improve mission-critical processes.2

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Pega Customer Decision Hub enables agencies to apply real-time decisioning and AI-powered next-best-action intelligence to citizen engagement, benefits administration, and service delivery initiatives. Pega Process AI applies artificial intelligence to identify inefficiencies, automate routine work, and improve execution of complex processes.

Workflow Automation and Financial Management Capabilities

Pega Collections helps agencies manage financial obligations and recovery programs through intelligent prioritization, decisioning, and engagement strategies.1

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Pega PremBridge enables secure connectivity between cloud-hosted capabilities and agency-managed AI environments, supporting hybrid operating models while helping organizations extend the value of existing AI investments. These tools address the pressing need for federal agencies to modernize operations while managing increasingly complex mission requirements.

Meeting Federal Security Standards on AWS GovCloud

The FedRAMP standardization program assessed these capabilities across hundreds of security controls for security and risk management vulnerabilities.2

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FedRAMP Class D Certified status validates that Pega Cloud for Government can help mitigate the unique risks associated with cloud computing environments and the sensitive nature of high-impact federal data. Powered by AWS GovCloud, the platform can run highly sensitive government workloads with production-grade capabilities that federal agencies require.

Addressing Legacy System Challenges

"Federal agencies are under constant pressure to improve the experiences they deliver while managing increasingly complex operations and mission requirements," said Doug Averill, vice president and global industry market leader for government at Pegasystems.1

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The U.S. Government Accountability Office has reported that a significant portion of federal IT spending goes toward maintaining legacy systems, making these newly authorized capabilities particularly relevant for agencies seeking to modernize their technology infrastructure while meeting compliance requirements. The capabilities are available now within Pega Cloud for Government.