FinTech

Customers Bank partners with OpenAI to transform regional banking with AI automation

Customers Bank has signed a multiyear deal with OpenAI to embed AI engineers and automate lending, deposits, and payments. CEO Sam Sidhu used an AI clone to deliver earnings call remarks, demonstrating the bank's commitment to becoming an AI-enabled regional bank. The partnership targets efficiency improvements from 49 to the low 40s while reducing loan timelines from weeks to days.