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Meet the 'super users' who tap AI to get ahead at work
Lisa Ross is a little techie, a tad nerdy and a bit over analytical. So getting to use artificial intelligence for work couldn't have been a more tantalizing prize. Ross, who has attention-deficit/hyperactivity disorder, says they've more than doubled their productivity by using AI for almost
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Meet the 'super users' who tap AI to get ahead at work
Gift 5 articles to anyone you choose each month when you subscribe. Lisa Ross is a little techie, a tad nerdy and a bit over analytical. So getting to use artificial intelligence for work couldn't have been a more tantalising prize. Ross, who has attention-deficit/hyperactivity disorder and uses
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A growing number of workers are becoming 'super users' of AI, leveraging tools like ChatGPT and Microsoft Copilot to boost efficiency, develop new skills, and tackle complex tasks at work.

In an era of rapid technological advancement, a new breed of workers is emerging: the AI 'super users'. These individuals are leveraging artificial intelligence tools to dramatically increase their productivity and enhance their skills in the workplace
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.Lisa Ross, a vice president at Canada-based corporate training company Avenue, exemplifies this trend. Ross, who has ADHD, reports more than doubling their productivity by using AI for various tasks, including content creation, conversation preparation, and strategic planning. They've even created 40 custom AI bots to assist with future tasks, earning the nickname "AI guy" among colleagues
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.AI is not just about saving time; it's also a powerful tool for skill development. Ilker Erkut, an administrative operations assistant at the University of Maryland, uses AI daily to learn complex Excel formulas and create custom graphics. This has allowed him to save approximately 15 hours per week, which he now dedicates to volunteering for additional projects
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.Kanika Khurana, former head of design at ProCreator in India, utilizes AI for research, meeting minutes, and summarizing job candidate interviews. Her team has developed custom bots to help junior colleagues create content using specific language and voice for target audiences
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.Jake Samuelson, co-founder of AI-powered learning platform Uplimit, has found AI invaluable for analyzing large datasets. He used AI to process survey data from over 1,000 platform users, leading to the development of a new AI-powered feature for instructors
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.For some, AI serves as a tool to overcome personal challenges. Becca Chambers, former chief communications officer at ControlUp, uses AI to "mask" her neurodivergence caused by ADHD. She has even created a personalized bot, BeccaGPT, trained on her writing and podcasts to assist with content creation
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Stan Sukhinin, founder of financial consulting company Sorso, uses ChatGPT to overcome language barriers. As a native Russian speaker, AI helps him compose grammatically correct emails in English more efficiently
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.Despite the enthusiasm, AI super users remain cautious. They emphasize the importance of fact-checking AI-generated content and are aware of potential issues such as privacy concerns, inaccuracies, and the risk of skill loss
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.While AI adoption in the workplace is still in its early stages, with only 4% of workers using it daily according to a Gallup survey, those who do use it report significant benefits in productivity, efficiency, creativity, and innovation
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. As AI technology continues to evolve, it's likely that the number of 'super users' will grow, potentially reshaping the future of work.Summarized by
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