/Customer Support

Recent Stories

Meta Business Agent launches globally to automate customer

Meta Business Agent launches globally to automate customer support across WhatsApp and Instagram

TechCrunch, Engadget, and 9 more

Sprinklr acquires ViralMoment's video intelligence assets to boost AI analytics capabilities

Investing.com, Market Screener

Salesforce CEO Marc Benioff declares AI agents will

Salesforce CEO Marc Benioff declares AI agents will redefine enterprise software, not end it

TechRadar, Benzinga

Google Health app sparks backlash as Fitbit users demand

Google Health app sparks backlash as Fitbit users demand their old app back

The Verge, Android Authority, and 2 more

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Google Fitbit Air brings AI-powered health tracking at $100, challenging Whoop's dominance

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Google fixes Gemini usage limits after single prompt maxed out subscriber's entire quota

Global firms bring more work in-house at India hubs as AI

Global firms bring more work in-house at India hubs as AI reshapes workflows and hiring

Reuters, ET, and 3 more

Google fixes Gemini usage limits after single prompt maxed

Google fixes Gemini usage limits after single prompt maxed out subscriber's entire quota

Android Authority, Android Police, and 5 more

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Google Health app sparks backlash as Fitbit users demand their old app back

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Google Fitbit Air brings AI-powered health tracking at $100, challenging Whoop's dominance

/Customer Support

Older Stories

Sam Altman says AI jobs apocalypse unlikely, admits he was

Sam Altman says AI jobs apocalypse unlikely, admits he was wrong about employment impact

Reuters, The Next Web, and 12 more

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Jensen Huang Slams Executives Using AI as a Lazy Excuse for Layoffs

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Cloudflare cuts 1,100 jobs despite growth as CEO Matthew Prince details AI replacement strategy

Zendesk unveils Autonomous Service Workforce with AI agents

Zendesk unveils Autonomous Service Workforce with AI agents to transform customer service

DT, CXOToday

Perplexity AI slashes usage limits for Pro users after

Perplexity AI slashes usage limits for Pro users after promo code fraud and unauthorized resale

PC Magazine, Gadgets 360, and 2 more

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Google Gemini switches to compute-based limits as user backlash forces quota increases

Fiserv partners with OpenAI to deploy AI agents across

Fiserv partners with OpenAI to deploy AI agents across banking workflows with agentOS

PYMNTS, Market Screener

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AI Agents Cause Digital Disasters 80% of Time, New Research Reveals Dangerous Blind Spots

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Veeam shifts from backup to data and AI trust with new platform targeting agentic era

Freshworks launches AI Agent Studio in Freshservice with

Freshworks launches AI Agent Studio in Freshservice with no-code deployment and MCP Gateway

SiliconANGLE, CXOToday, and 1 more

74% of AI customer service deployments fail as firms

74% of AI customer service deployments fail as firms struggle with governance and safety

The Register, TechRadar

Vapi raises $50M Series B to scale voice AI platform

Vapi raises $50M Series B to scale voice AI platform handling over 1 billion calls

The Next Web, SiliconANGLE

TTEC suspends 401(k) matching for 16,000 employees to fund

TTEC suspends 401(k) matching for 16,000 employees to fund AI investments through 2026

Inc., Entrepreneur

Airbnb says AI now writes 60% of its code as CEO predicts

Airbnb says AI now writes 60% of its code as CEO predicts job descriptions will be rewritten

TechCrunch, PYMNTS

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