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Google Voice now take notes on your calls, then sends you the summary via Gmail
The feature currently only works in English and is limited to paying Google Voice subscribers. The Google Phone app, especially on recent Pixel devices, gets a slew of features to help you during calls. Those include screening unwanted telemarketing calls, blocking spam, and making it easier to understand what the caller is saying with captions. Another useful Pixel-exclusive feature, known as Call Notes, transcribes the entire call, so you can find key bits later by referencing the text. A similar functionality is now headed for Google Voice. If you're unfamiliar with Google Voice, it allows users to get a virtual number that they can operate without physically being in the same country. For this reason, it is widely used by businesses that operate in multiple markets. In a recent Workspace blog post, Google announced that the Voice app is getting a "Take notes for me" feature. The tool records your calls and then uses AI to transcribe them. Since Google Voice is widely used by businesses, the feature also notes down key highlights from the call, organizes them into action points, and sends you a copy through Gmail after the call ends. A similar functionality is also available in Google Meet. Once the feature is turned on, Google Voice users will see a "Notes" button on the call screen. Tapping it will initiate a call recording, and Gemini will begin transcribing it while you're still talking. Along with the notes sent via email, another copy will be saved within the app. The feature will be enabled for all new Google Voice accounts by default, but will need to be enabled manually on existing accounts. For enterprises, admins will be able to control this on the user level. However, only users who initiate the recording will have access to notes from specific calls. Notes in Google Voice are currently limited to transcribing calls in English and would require AI features in Workspace, such as Gmail's AI summaries, turned on to function. Access to the feature is currently limited to paying Voice users, whether they have a standalone or an enterprise subscription.
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Whoa: Google Voice Gets Sweet New AI Note Taking Feature
Google Voice, a service that surprisingly remains active (Google sometimes sunsets apps/services that we love), is getting a major update this week. Once updated, AI note taking capabilities will be available when placing and receiving calls through Voice. The feature records and transcribes calls, summarizes key points, and organizes action items. These are then sent to you via Gmail and also accessible after the fact inside the Voice app. When you tap 'Notes' during a Voice call, your conversation will be recorded and transcribed, while Gemini captures notes. When you hang up, you'll get an email with your notes in the body of the email. You can then find the transcript, audio recording, and notes saved right inside the Voice app alongside call details. When enabled, a message will be played on the call to ensure all parties are aware that the conversation is being recorded by AI. Additionally, post-call notes and transcriptions are strictly accessible only to the individual who initiated the AI capture. This feature will be turned on automatically for new users, but if you're an existing user, you'll need to turn it on via Workspace Smart Feature Consent in your account settings.
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Google Voice is getting an AI-powered note-taking feature that records and transcribes calls while organizing key highlights into action items. The tool, powered by Gemini, automatically sends summaries via Gmail after each call ends. Currently limited to paying subscribers, the feature aims to help businesses track important call details without manual effort.
Google Voice is rolling out a significant AI feature that transforms how users handle call documentation. The new "Take notes for me" functionality records conversations, automatically transcribes calls, and uses Gemini to capture key highlights while organizing them into actionable items
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. After each call ends, the system sends you the summary via Gmail, with an additional copy saved directly within the Voice app2
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Source: Android Authority
When users tap the "Notes" button during a call, Google Voice initiates recording while Gemini begins transcribing the conversation in real-time
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. The AI-powered note-taking feature processes the dialogue to identify crucial points and structures them into organized action items. To maintain transparency, a message plays on the call to notify all parties that the conversation is being recorded by AI2
. This approach addresses privacy concerns while ensuring compliance with recording notification requirements.
Source: Droid Life
The note taking capability mirrors similar functionality already available in Google Meet, suggesting a broader strategy to unify AI tools across Google Workspace
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. Since Google Voice is widely used by businesses operating in multiple markets through virtual numbers, the feature addresses a clear need for documentation and follow-up tracking. For enterprise plan users, administrators can control the feature at the user level, though only the individual who initiates the recording can access notes from specific calls1
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Access to this AI feature remains limited to paying Google Voice subscribers, whether through standalone or enterprise subscriptions
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. The call transcription currently works only in English, and users must have AI features in Workspace, such as Gmail's AI summaries, turned on for the tool to function properly1
. New Google Voice accounts will have the feature enabled by default, while existing users need to manually activate it through Workspace Smart Feature Consent in their account settings2
.This development positions Google Voice as a more competitive business communication tool, particularly for teams that need reliable call summary documentation. The integration with Gmail ensures that call notes flow seamlessly into existing workflows, reducing the friction of switching between applications. As businesses increasingly rely on remote communication, the ability to automatically capture and organize call details could save significant time previously spent on manual note-taking. Watch for potential expansion to additional languages and possible integration with other Google Workspace tools as the feature matures.
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29 Aug 2024

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