Freshworks revenue forecast beats estimates as AI adoption accelerates despite profit concerns
Freshworks projected annual revenue above Wall Street estimates, driven by strong AI-driven software demand for customer support and IT services. However, the company's profit forecast fell short of expectations due to higher tax rates and strategic reinvestment. CEO Dennis Woodside defended against AI disruption concerns, citing competitive gains against ServiceNow and growing adoption of Freddy AI across 8,000 paying customers.