Salesforce CEO Marc Benioff declares AI agents will redefine enterprise software, not end it
Salesforce CEO Marc Benioff envisions a future where AI agents work alongside humans, handling customer service, lead qualification, and workflows autonomously. The company's Agentforce platform has already grown into an $800 million business, processing 28.6 trillion AI tokens last quarter. Benioff predicts that within two years, more AI agents will use Slack than people, signaling a shift from traditional SaaS to what he calls the Agentic Enterprise era.